Investor Reporting Specialist

Position Summary

The Investor Reporting Specialist is a key contributor to the financial accuracy and compliance of BrightShore Mortgage’s servicing portfolio. This position is responsible for preparing, reviewing, and submitting monthly investor reports in accordance with agency and private investor guidelines (e.g., Fannie Mae, Freddie Mac, Ginnie Mae). The role includes cash and non-cash transaction processing, custodial account reconciliations, and exception resolution, all while adhering to strict regulatory and investor timelines.

With a strong attention to detail and a solid foundation in mortgage servicing or accounting, the Investor Reporting Specialist ensures that remittances, reconciliations, and data submissions are accurate, timely, and audit-ready. This role requires regular collaboration across departments, strong analytical capabilities, and the ability to interpret servicing data to maintain compliance and support business decision-making.

Core Competencies:

• Maintains professionalism and composure in high-pressure situations, promoting teamwork and a positive work environment
• Ensures confidentiality and data integrity when handling customer, financial, and investor information
• Communicates clearly and effectively in written, verbal, and email formats, following established communication standards
• Demonstrates strong time management and prioritization skills to meet frequent and critical deadlines
• Shows attention to detail by reviewing and verifying all work for accuracy before submission
• Operates efficiently in a fast-paced, deadline-driven team setting while supporting departmental collaboration
• Stays informed on servicing and investor reporting best practices, using time productively and effectively
• Applies critical thinking to analyze complex documents, troubleshoot discrepancies, and interpret investor and regulatory requirements

Supervisor Responsibilities (if applicable):

• N/A

Duties/Responsibilities

• Prepare and submit timely and accurate investor reports for agency and private investors in compliance with investor guidelines and servicing agreements
• Process cash and non-cash transactions in the servicing system/Mortgage Accountant, ensuring data integrity across loan-level and custodial records
• Reconcile custodial accounts and resolve variances between system data and investor statements, clearing reconciling items within required timeframes
• Monitor and manage daily cash activity, ensuring wires and transfers are completed accurately and on schedule
• Research and resolve investor, audit, and accounting discrepancies by collaborating with internal departments and third-party vendors
• Support testing efforts for servicing system updates or enhancements that impact investor reporting or reconciliation workflows
• Prepare and post general ledger entries and wire requests to ensure timely remittances and clearing of aged balances
• Conduct detailed analysis of loan-level exceptions and data variances using Excel and servicing system reporting tools
• Maintain and update departmental procedures, job aids, and process documentation to support knowledge transfer and audit readiness
• Assist in the preparation and submission of responses to internal and external audits, ensuring timely delivery of requested documentation
• Ensure all reporting, remittances, and reconciliations comply with Regulation AB, USAP, and servicing agreements
• Submit and reconcile borrower credit reporting files with all four credit bureaus and respond to borrower disputes via E-Oscar
• Perform daily, monthly, and year-end responsibilities in coordination with the broader Investor Reporting team
• Participate in special projects and perform additional duties as assigned

Education, Experience and /or Skills

• Bachelor’s degree in Accounting, Finance, Business, or a related field preferred; equivalent experience in mortgage servicing or investor reporting may be considered
• Minimum of 2 years of experience in mortgage servicing, investor reporting, accounting, or financial operations preferred
• Working knowledge of servicing system platforms such as FICS’ Mortgage Servicer is a plus
• Experience in custodial account reconciliations, remittance processing, or investor compliance strongly preferred
• Proficiency in Microsoft Excel, including the use of formulas, lookups, and pivot tables for data analysis and reporting
• Strong understanding of Regulation AB, USAP, and agency/private investor servicing guidelines is a plus
• Demonstrated ability to analyze and resolve complex discrepancies and communicate findings effectively
• High attention to detail, strong organizational skills, and ability to meet strict reporting deadlines
• Experience collaborating across departments and responding to audits or regulatory inquiries is beneficial

Computer & Equipment Skills

• Intermediate in Microsoft Office programs (Word, Excel, PowerPoint)
• Word processing (speed and accuracy)
• MSP or FICS’ Mortgage Servicer a plus
• Email
• Internet software
• Use typical office equipment (computers, fax, phones, copiers, scanners, etc.)

Physical Requirement:

• Vision (with or without correction) sufficient to read a computer screen and to operate office equipment
• Clear speaking voice on the telephone, in person, and recorded
• Hearing within normal ranges in noise environments typical of office
• Able to sit for long periods of time at computer or other workstation and in meetings
• Able to use computers and operate equipment
• Able to lift 10 pounds occasionally unassisted

EEO Statement: As part of our dedication to the diversity of our workforce, BrightShore Mortgage is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, national origin or ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, physical or mental disability, medical condition, marital/domestic partner status, military and veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

Since 2020, we have been building toward a servicing model that creates value long after the loan closes.

Compliance, transactions, and operational execution will always matter. But lasting success comes from stronger borrower relationships, better experiences, and meaningful engagement.

BrightShore combines the discipline of a top-tier servicer with the innovation, transparency, and flexibility needed to support the future of mortgage servicing.