Recruiter

Job Summary

We are seeking a dynamic and motivated Recruiter You will be responsible for sourcing, attracting, and hiring top talent across multiple business lines within the BrightShore family of companies. This role will support diverse hiring needs across mortgage servicing and origination, insurance operations, fintech development and related corporate functions. As a Recruiter you will partner closely with department leaders to understand staffing requirements, develop effective recruiting strategies, and ensure a seamless and positive candidate experience from the first point of contact through onboarding.

This position requires a proactive, resourceful, and relationship-driven professional who can manage a full-cycle recruitment process in a fast-paced and growing organization. You will be instrumental in shaping BrightShore’s employment brand by identifying candidates who not only meet the technical qualifications for each position but also align with the company’s culture of Leadership, Raving Fans, Transparency, High Performance, and Tenacity. This is an exciting opportunity to make a tangible impact on our company's growth by connecting talented professionals with meaningful career opportunities.

Core Competencies:

• Demonstrates strong interpersonal and communication skills to engage candidates, hiring managers, and executives professionally and effectively
• Displays sound judgment and confidentiality when handling sensitive candidate information, salary data, and employment discussions
• Organized and disciplined in managing multiple requisitions, priorities, and candidate pipelines across diverse business lines and departments
• Skilled in sourcing candidates through creative methods including networking, referrals, social media, career fairs, and professional associations
• Understands the nuances of recruiting for both regulated and technical roles, including mortgage, insurance, fintech, and operations positions
• Proficient in leveraging Applicant Tracking Systems (ATS), Microsoft Office Suite, and communication tools such as Teams, Outlook, and LinkedIn Recruiter
• Demonstrates persistence and adaptability in high-volume or fast-paced recruiting environments, balancing quality hires with time-to-fill goals
• Maintains compliance with EEOC, CFPB, and other employment regulations, ensuring fair and equitable hiring processes
• Ability to assess candidate alignment with BrightShore’s culture and pillars of Leadership, Raving Fans, Transparency, High Performance, and Tenacity
• Builds positive relationships across departments, functioning as a trusted advisor to hiring managers and a brand ambassador for BrightShore and its affiliated companies
• Strong follow-through and accountability to ensure candidates receive timely communication, interview feedback, and smooth onboarding experiences
• Analytical and data-driven approach to recruiting, using metrics to improve efficiency, sourcing strategy, and candidate experience
• Demonstrates flexibility to shift between sourcing front-line, operational, and leadership positions as organizational needs evolve
• Upholds the integrity of the BrightShore brand by delivering a professional, respectful, and high-quality experience to every applicant
• Demonstrates creativity and innovation in attracting top talent through social media, digital campaigns, and modern sourcing techniques
• Analytical mindset with the ability to use recruiting metrics and data insights to drive continuous improvement
• Embraces technology and automation to improve efficiency, candidate tracking, and overall recruiting performance
• Represents BrightShore with professionalism and enthusiasm, enhancing the company’s reputation as an employer of choice across all industries

Duties

• Manage full-cycle recruiting for positions across multiple business lines including mortgage servicing, origination, insurance, fintech, call center, and corporate support
• Partner with hiring managers to understand department needs, develop job postings, and define ideal candidate profiles for each role
• Source qualified candidates through multiple channels including job boards, professional networking sites, employee referrals, community organizations, and career fairs
• Conduct structured phone screenings to evaluate candidate qualifications, cultural fit, salary expectations, and availability
• Present qualified candidates to hiring managers with detailed notes and recommendations, ensuring a smooth handoff to interview teams
• Coordinate all aspects of the interview process including scheduling, panel coordination, and candidate communications
• Maintain requisition and candidate information within the Applicant Tracking System (ATS) to ensure compliance, accuracy, and audit readiness
• Draft, review, and post compelling job descriptions that reflect company culture and align with BrightShore’s tone, brand, and regulatory guidelines
• Provide consistent updates to hiring managers on recruiting activity, candidate pipeline status, and time-to-fill metrics
• Collaborate with HR, Compliance, and Licensing teams to ensure new hires meet all regulatory and role-specific requirements prior to onboarding
• Support multiple states and work environments (on-site, hybrid, remote) by aligning candidate selections with workforce management schedules
• Track, analyze, and report recruiting metrics including source effectiveness, candidate conversion rates, and hiring velocity
• Build and maintain candidate pipelines for recurring or high-priority roles to reduce time-to-hire and strengthen internal talent pools
• Maintain professional communication with candidates throughout the hiring process, ensuring timely follow-up and closure on all applications
• Support workforce planning efforts by forecasting hiring needs based on departmental growth, attrition, and expansion initiatives
• Coordinate onboarding handoff by ensuring accurate transfer of offer details, start dates, and job-level data to HR
• Participate in community engagement and brand outreach activities, including college recruiting, job fairs, and local partnership events
• Maintain awareness of employment market trends, competitor hiring strategies, and compensation benchmarks to stay competitive in talent acquisition
• Support internal mobility efforts by identifying and promoting qualified internal candidates for open positions
• Partner with Learning & Development to ensure new hires are scheduled for initial Servicing/Mortgage 101 and job-specific training programs
• Adhere to company, regulatory, and ethical standards in all recruiting and hiring practices, ensuring equal employment opportunity and compliance
• Promote and protect the BrightShore brand and its affiliated entities by delivering a consistent, high-quality, and positive candidate experience
• Partner with Marketing and Growth teams to strengthen employer branding across social platforms, job boards, and community networks
• Collaborate with AI and automation teams to develop tools that streamline candidate sourcing, screening, and communication
• Monitor recruiting metrics (time-to-fill, quality-of-hire, cost-per-hire) and report trends to leadership, recommending data-driven improvements
• Maintain candidate engagement through CRM or pipeline nurturing strategies for future openings
• Support strategic workforce planning by providing talent insights and local market data to leadership
• Participate in process improvement initiatives to enhance efficiency and candidate experience across the full recruiting lifecycle
• Work closely with Payroll and HR systems to ensure new hires are processed accurately, with proper classification and compliance documentation
• Maintain awareness of competitor hiring trends and market wage benchmarks to advise leadership on compensation alignment
• Support the development of career pathing initiatives by identifying internal talent ready for advancement or cross-department opportunities

Education, Experience and /or Skills

• High school diploma or equivalent required; Associate or Bachelor’s degree in Business, Human Resources, Communications, or related field preferred
• Minimum of 3–5 years of experience in full-cycle recruiting, preferably within mortgage, insurance, financial services, or technology industries
• Proven success managing multiple requisitions simultaneously across a variety of job levels and departments
• Experience sourcing candidates for both operational and professional roles, including licensed, technical, and leadership positions
• Familiarity with employment regulations, EEOC compliance, and fair hiring practices required
• Proficiency in Applicant Tracking Systems (ATS) and sourcing tools such as LinkedIn Recruiter, really, or comparable platforms
• Experience recruiting in multi-state environments and understanding of state-specific hiring requirements preferred
• Demonstrated ability to partner effectively with hiring managers and leadership to develop recruiting strategies and meet time-to-fill goals
• Strong written and verbal communication skills with the ability to represent the BrightShore brand professionally to all candidates and external partners
• Highly organized with strong follow-up and attention to detail across all recruiting activities
• Experience coordinating with HR, Payroll, or Licensing teams on background checks, start dates, and new-hire setup a plus
• Prior experience implementing or supporting recruiting automation tools, applicant marketing campaigns, or AI-driven sourcing preferred
• SHRM, AIRS, or other recruiting certification (e.g., LinkedIn Certified Recruiter) preferred but not required
• Commitment to BrightShore Mortgage’s pillars of Leadership, Raving Fans, Transparency, High Performance, and Tenacity in all recruiting interactions

Computer & Equipment Skills

• Intermediate in Microsoft Office programs (Word, Excel, PowerPoint)
• Word processing (speed and accuracy)
• MSP or FICS’ Mortgage Servicer a plus
• Email
• Internet software
• Use typical office equipment (computers, fax, phones, copiers, scanners, etc.)

Physical Requirement:

• Vision (with or without correction) sufficient to read a computer screen and to operate office equipment.
• Clear speaking voice on the telephone, in person, and recorded.
• Hearing within normal ranges in noise environments typical of office
• Able to sit for long periods of time at computer or other work-station and in meetings
• Able to use computers and operate equipment
• Able to lift 10 pounds occasionally unassisted

EEO Statement: As part of our dedication to the diversity of our workforce, BrightShore Mortgage is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, national origin or ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, physical or mental disability, medical condition, marital/domestic partner status, military and veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person