Program Supervisor - Youth Services

Brightpoint invites you to join our team of mission-driven staff who share a common vision: an equitable world where all children and families thrive in strong communities. As a leader in the human services sector for 140 years, we aim to advance the well-being of children by investing in families and strengthening communities through data-informed, collaborative, and preventative solutions.

The Program Supervisor - Youth Services provides leadership to a team of staff who provide community-based crisis intervention services to runaway and homeless youth. The Supervisor provides case consultation, strengths-based coaching and feedback, and opportunities for professional growth and development. The Program Supervisor is also responsible for building relationships with other community providers, engaging in community outreach to promote the visibility and accessibility of services to local families. The Program Supervisor may provide direct services to clients.

Core Responsibilities And Essential Job Functions

• Supervises and evaluates Youth Services staff and the performance of their duties on a regular basis. This includes staff training, administrative case issues, fiscal control, evaluation of effectiveness of personnel, and implementation of program plans.
• Responsible for the implementation of the Agency’s personnel policies, procedures and practices for staff within control unit. This includes hiring, performance appraisals, employee leave, promotions, salary changes, terminations, and documentation of all personnel actions.
• Supervises and ensures full implementation of program plan.
• Plans and conducts regular staff meetings.
• Provides individual case consultation and supervision to staff.
• Provides back up and coverage for team members, as required by program.
• Works closely with funders, such as the Department of Children and Family Services, Illinois State Board of Education, Department of Justice, Department of Human Services and/or the Department of Public Health and others, to ensure all licensing regulations, performance standards and reporting are being met.
• Monitors, supervises and implements the program’s continuous quality improvement process including outcome measures, clinical assessments and funding reports.
• Schedules program staff to meet requirements of a 24 hour, 365 days a year program, as required by program.
• Serves as community liaison for program, including participation in community coalitions/collaborations as required by program.
• Participates in the grant writing process, as required by program.
• Responsible for maintenance of program databases, as required by program.
• Participates in an after-hours on-call rotation.
• Develops methods to enhance the quality of services and improve the ability of the programs to identify and address specific individual training and consultation needs.
  
  

Candidate Qualifications

• Master's Degree with at least 2 years of relevant experience or a Bachelor's Degree with at least 4 years of relevant experience required.
• Supervisory experience preferred.
• Valid driver's license, auto insurance, and reliable transportation required.
• Experience supporting families who have experienced trauma and effective crisis intervention skills preferred.
• Ability to communicate in both English and Spanish preferred.
  
  

Job Details

• Compensation: Salary Range: $66,976-$68,000; offers are commensurate with experience. The salary range provided represents our current estimate for this role at the time of posting and is subject to change. The final salary will be determined based on a range of factors, including but not limited to, a candidate's relevant experience, education, qualifications, skills, certifications, and alignment with organizational needs. We are dedicated to fair and equitable compensation practices and are committed to fostering a diverse workforce while providing equal opportunities for all candidates.
• Benefits: Medical/dental/vision insurance, 3 weeks paid time off in the first year including the week between Christmas and New Year’s Day (PTO increases with tenure); 11 paid holidays, supplemental insurance options, 401(k) with match (more benefits details here).
• Location: Hybrid (office-based/remote). Home office located in Granite City, Illinois.
• Schedule: Full-time, salaried; general business hours with flexibility for evening appointments to accommodate clients’ schedules. Position requires participation in after-hours on-call crisis rotation.
• We don’t just hire talent—we grow it: Emerging Leaders will have access to leadership development opportunities and one-on-one mentorship.
• Student Loan Forgiveness: Brightpoint is an approved agency for Public Service Loan Forgiveness (PSLF)