What are the responsibilities and job description for the Assistant Director of Help Hub Operations (00016) position at Brightpoint Community College?
Posting Summary
Working Title
Assistant Director of Help Hub Operations (00016)
Role Title
Education Support Spec III
Role Code
29144-SW
FLSA
Exempt
Pay Band
04
Position Number
29000016
Agency
Brightpoint Community College
Division
Brightpoint Community College (Div)
Work Location
Chesterfield - 041
Hiring Range
$70,000 - $75,000 (Commensurate with experience and qualifications)
Emergency/Essential Personnel
No
EEO Category
2-Professionals
Full Time or Part Time
Full Time
Does this position have telework options? -Telework options are subject to change based on business needs-
Yes
Does this position have a bilingual or multilingual skill requirement or preference?
No
Work Schedule
Monday-Friday, 8:00am-5:00pm; as needed
Sensitive Position
No
Job Description
Brightpoint Community College is a two-year public institution of higher education and is one of the largest of Virginia’s 23 community colleges. The college is located within the Greater Richmond metropolitan area. It serves students and the community at its two campuses, in Chester and Midlothian; online; and in locations throughout its service area. Brightpoint Community College’s mission is to provide quality educational opportunities that inspire student success and community vitality. It envisions a success story for every student.
Brightpoint offers a robust benefits package, including:
- State of Virginia employee benefits
- Comprehensive health insurance (medical, dental, and vision)
- Virginia Retirement System (VRS) participation
- Generous annual leave and paid holidays
- Remote work flexibility, depending on role and departmental needs
- Professional development opportunities
- Continuous learning programs
- Access to wellness resources and employee assistance programs
Brightpoint Community College invites internal applications from highly motivated individuals to apply for the Assistant Director of Help Hub Operations (ADHH) position. As part of the Student Success team, the ADHH and staff collaborate with others to assist students across various needs, ensuring holistic and personalized support throughout their educational journey. The ADHH is responsible for the overall management of the on-campus and remote services provided by Help Hub staff. The Help Hub staff provide direct service support for students through an integrated help system that facilitates both direct and indirect inquiries toward college care teams. This position supports students at both campuses and may need to work evening or weekend shifts as needed.
Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
Proficiency in the use of PeopleSoft, EAB Navigate, Canvas, Microsoft Office, Google suite preferred. Must possess ability to maintain confidentiality while working with highly sensitive information. Successful completion and passing of a criminal background check will be required. Candidates must be able to work a flexible schedule, including some evenings, occasional weekends and teleworking if required.
Additional Considerations
Bachelor’s degree or equivalent. Master’s Degree.
Prior experience managing in-person and remote teams.
Prior experience managing in-person and remote teams.
Operation of a State Vehicle
No
Supervises Employees
Yes
Required Travel
As required
Posting Detail Information
Posting Number
CLS_4494P
Recruitment Type
Agency Employee Only - E
Number of Vacancies
1
Position End Date (if temporary)
Job Open Date
06/02/2026
Job Close Date
06/16/2026
Open Until Filled
Agency Website
Contact Name
Email
Phone Number
Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:
Additional Information
Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement
The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement
VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Salary : $70,000 - $75,000