Treatment Coordinator (4-Day Workweek)

Job OverviewAs a Treatment Coordinator, you play a critical role in both practice performance and patient experience. This position is primarily based in Brighton (Monday–Wednesday), with support in Broomfield (Friday) as part of a 4-day workweek.You will lead all new patient consultations, guide patients through their treatment plans and financial options, and provide consistent follow-up to help patients move forward with care. This role is both patient-focused and performance-driven, requiring strong communication, organization, and the ability to confidently guide patients toward decisions that improve their health and quality of life.We are a team-driven, patient-first organization where collaboration across providers, team members, and locations is essential to delivering exceptional care.

Primary Location: Brighton (Mon–Wed) | Broomfield (Fri)

Key Responsibilities

1. Patient Consultations & Coordination

• Lead all new patient consultations and manage the full patient sales pipeline
• Act as the primary point of contact for patients throughout their treatment journey
• Coordinate schedules across Brighton (primary) and Broomfield (1 day/week)
• Ensure patients clearly understand treatment plans, timelines, and next steps

2. Treatment Planning & Patient Education

• Collaborate with doctors and specialists to present comprehensive treatment plans
• Clearly explain benefits, risks, and alternatives in a way patients understand
• Help patients feel confident and informed in their decision-making

3. Financial Coordination & Case Acceptance

• Present treatment costs, review insurance, and explain all payment options
• Create personalized financial plans for each patient
• Confidently address patient questions or concerns and help guide them toward starting care
• Secure financial agreements and collect payments
• Achieve individual and practice performance goals related to case acceptance and collections
• Provide sales tracking, reporting, and forecasting to leadership

4. Communication & Follow-Up

• Execute consistent, strategic follow-up with patients who have not yet started treatment
• Maintain ongoing communication to support patients through completion of care
• Coordinate treatment and communication with referring providers and specialists

5. Administrative & Operational Support

• Maintain accurate patient records, treatment plans, and financial agreements
• Support scheduling flow and operational efficiency across both locations
• Assist with billing, insurance coordination, and required documentation
• Update CRM systems daily and maintain accurate pipeline tracking

6. Patient Experience

• Deliver a high level of service that builds trust and long-term patient relationships
• Address patient concerns with professionalism, clarity, and empathy
• Proactively anticipate patient and team needs to improve overall experience

What Does Success Look Like?Success in this role is defined by two key outcomes:

• Strong Performance: Achieving goals related to case acceptance, production, and collections
• Exceptional Patient Experience: Patients feel informed, confident, and supported throughout their care

Schedule & Structure

• Brighton: Monday–Wednesday 7:45am – 5pm (Primary Location)
• Broomfield: Friday 6:45am – 2pm
• 4-Day Workweek

Requirements

• Prior experience in a dental office with a focus on treatment coordination, case presentation, or patient sales
• Sales experience strongly preferred
• Strong communication skills (verbal and written) with ability to build trust quickly
• Highly organized with strong attention to detail and follow-through
• Ability to multitask and perform in a fast-paced environment
• Comfortable discussing financials and guiding patients through payment decisions
• Proactive, self-driven, and goal-oriented
• Experience with dental software (Dentrix Ascend preferred) and general computer proficiency

Who You Are

• Patient-first and team-oriented
• Confident, yet empathetic in guiding patient decisions
• Motivated by results and personal performance
• Take initiative and anticipate needs without being asked
• Passionate about helping patients move forward with care and improve their lives

Pay: $25.00 - $31.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Experience:

• treatment coordinating: 2 years (Required)
• dental: 4 years (Required)

Ability to Commute:

• Brighton, CO 80603 (Required)

Work Location: In person

Salary : $25 - $31