Front Desk / Customer Service

Job Overview
We are seeking an energetic and detail-oriented Front Desk / Customer Service professional to be the welcoming face of our organization. In this vital role, you will manage front desk operations, deliver exceptional customer support, and ensure smooth office management. Your positive attitude and organizational skills will help create a friendly environment for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your administrative expertise while contributing to a dynamic team.

Duties

• Greet visitors and clients warmly, providing excellent customer service at all times
• Bilingual in ENGLISH and PORTUGUESE is NECESSARY.
• Excellent customer service and friendly demeanor.
• Processing of orders for eyeglasses and contact lenses.
• Acquiring insurance eligibility
• Sales and/or selling experience a plus
• education: high school diploma or equivalent; Bachelors preferred.
• Manage multi-line phone systems, directing calls efficiently and professionally
• Handle appointment scheduling, calendar management, and coordinate meetings using digital tools
• Maintain accurate data entry and filing systems to ensure organized records
• Assist with office management tasks such as supply inventory, mail handling, and document proofreading
• Support administrative functions including bookkeeping, invoicing, and basic QuickBooks entries
• Provide bilingual (ENGLISH / PORTUGUESE) support when needed to serve a diverse client base

Requirements

• Proven experience in office management, clerical work, or customer service roles
• Strong computer literacy
• Excellent phone etiquette and communication skills for handling inquiries via phone and email
• Ability to multitask efficiently in a fast-paced environment with strong organizational skills
• Experience with Data Entry tasks
• Bilingual (PORTUGUESE) abilities are highly desirable to assist a diverse clientele
• Previous experience as a dental or medical receptionist or personal assistant is a plus but not required.
• Attention to detail for proofreading documents and maintaining accurate records
• Time management skills to prioritize tasks effectively throughout the workday

Join us in delivering outstanding service while honing your administrative talents! This role is perfect for motivated individuals eager to grow their career in a supportive environment that values professionalism, efficiency, and excellent customer interactions.

Job Type: Full-time

Pay: $17.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off
• Vision insurance

Experience:

• customer service : 2 years (Preferred)

Language:

• Portuguese (Required)

Work Location: In person

Salary : $17 - $24