What are the responsibilities and job description for the Information Technology Specialist position at Brighton Center Inc?
Brighton Center, Inc. is a private non-profit community-based organization with the mission to create opportunities for individuals and families to reach self-sufficiency through family support services, education, employment, and leadership. We have been named a finalist for the Best Places To Work four years in a row, as well as a Top 50 Nonprofit to work for in the Nation!
Purpose:
The IT Specialist supports Brighton Center’s mission by ensuring reliable, secure, and user friendly technology services across the organization.
Job Responsibilities:
- Provide Tier 1–2 support for staff devices, A/V equipment, accounts, and user applications.
- Triage, prioritize, and resolve help desk tickets within agreed service levels; escalate when needed.
- Onboard/offboard users (accounts, equipment, access) following security and HR procedures.
- Create clear knowledge base articles and end user guides.
- Build, deploy, and maintain Windows/macOS endpoints, images, and standard software packages.
- Manage device compliance, patching, and configuration baselines; monitor health and performance.
- Support printers/MFPs and peripheral devices.
- Maintain Brighton Center’s Intranet site.
- Administer common SaaS/IaaS settings, basic AD/M365 tasks (password resets, group memberships), and routine network checks.
- Manage identity and directory services (e.g., AD/M365), core servers, and storage; assist with firewall/VPN, Wi Fi, and network monitoring; contribute to security controls (MFA, conditional access, endpoint protection).
- Implement and document access controls, MFA, encryption, and data loss prevention; report incidents per protocol.
- Ensure Brighton Center’s technology complies with regulatory requirements, standards, and best practices.
- Track hardware/software assets, warranties, and lifecycle plans.
- Complete vendor/software assessments regularly to ensure the required safeguards are in place to protect Brighton Center’s data.
- Participate in technology projects (migrations, upgrades, rollouts); contribute to project plans, testing, and training.
- Surface opportunities to streamline workflows and improve reliability.
Requirements:
- Bachelor’s degree in Information Technology or equivalent education or experience.
- 3 years in IT support or systems administration within a multi site environment.
- Proficiency with Windows endpoints, Microsoft 365, networking, and information security.
- Strong customer service, documentation, and communication skills; ability to prioritize and meet deadlines.
- Follow Brighton Center’s Technology Policy, Cloud & Portable Device Use, Social Media, and Security of Information policies in daily operations.
What we offer:
- Competitive Medical/Dental/Vision Benefits
- Retirement Plan-employer contribution of 4% of gross salary for 403b and additional 2% match option
- Generous Vacation and Sick Leave
- 11.5 Paid Holidays
- Childcare Discount
- Agency Life and Long-Term Disability Insurance
- Professional Development
- Education Awards
This is an Exempt position with a salary range of $55,000 - $61,000.
If you are interested in this position, please log on to www.brightoncenter.com/careers and apply today! Come join a growing agency!
We are an equal-opportunity employer. Employment selection and related decisions are made without regard to gender, race, age, disability, religion, national origin, color, gender identity, sexual orientation, veteran status, or any other protected class.
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(IT, information technology, digital skills, cybersecurity, nonprofit, non-profit, not-for-profit)
Salary : $55,000 - $61,000