What are the responsibilities and job description for the Veterinary Customer Service Representative position at Brighton Animal Hospital?
Job description
We are looking for a Customer Care Representative/ animal care attendant to join our team at the Brighton Animal Hospital.
Ideal candidate is a team player who enjoys providing excellent care for our clients and their pets at our busy computerized veterinary hospital.
Must be able to lift and carry 50 pounds, walk large dogs, carry cats in cat carriers.
General job description
Provide top-notch customer service.
Be attentive to client and pet needs.
Answer and triage phone calls from clients.
Schedule appointments and schedule procedures.
Check-in clients.
Monitor client flow from check-in to discharge.
Monitor schedule and flow.
Client call backs.
Managing record requests between other hospitals and specialty practices.
Fill prescriptions.
Discharge patients.
Client education.
Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash and recycling, laundry, cleaning floors, bathrooms, exam rooms.
Relay appropriate information to/from clients to doctors and/or management.
Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program.
At least one year related animal experience preferred.
Job Type: Full-time or Part-time
Job Types: Full-time, Part-time
Job Types: Full-time, Part-time
Pay: $17.00 - $18.50 per hour
Expected hours: No more than 20 per week
Benefits:
401(k)
Shift:
8 hour shift
Work Location: In person
Job Types: Full-time, Part-time
Pay: $17.00 - $18.50 per hour
Work Location: In person
Salary : $17 - $19