IT Business Analyst

BrightKey is looking for a highly experienced and results-oriented Business Analyst with 8–10 years of proven experience leading and managing technology and business transformation projects. This role will serve as the project manager for initiatives spanning multiple departments, including Finance, Marketing, Human Resources, Payroll, Warehouse Management Systems, and Software Development. The ideal candidate will blend strong analytical skills with exceptional leadership and communication abilities to ensure projects are completed on time, within scope, and fully aligned with organizational goals.

Key Information

• Schedule: On-Site, First shift, Monday through Friday, 8:30-5:00
• Location: Annapolis, MD or Annapolis Junction, MD
• Salary Range: $90,000-$100,000 annually
• Benefits: Medical, Dental, Vision, other Insurance options and participation in a company 401k program
  
  

Key Qualifications

• 8-10 years experience as an IT Business Analyst
• Project Management experience
• Experience in Financial and HRIS systems
• Ability to work effectively with internal IT and software development teams as well as clients and vendors
  
  

Areas of Responsibility:

Business Analyst Duties

• Partner with business leaders and stakeholders to gather, document, and prioritize business requirements.
• Translate business needs into functional and technical specifications for system enhancements and new applications.
• Facilitate requirements workshops, user story development, and process mapping.
• Evaluate existing processes and systems, identifying opportunities for efficiency, automation, and improved user experience.
• Support testing and validation of system changes, including UAT coordination and defect tracking.
  
  

Project Management Duties

• Lead cross-functional project teams through all phases of the project lifecycle — initiation, planning, execution, monitoring, and closure.
• Develop and maintain detailed project plans, timelines, budgets, and resource allocations.
• Manage vendor relationships and ensure external partners deliver to performance and quality standards.
• Identify project risks, develop mitigation strategies, and ensure escalation paths are clear and compelling.
• Conduct post-implementation reviews to ensure continuous improvement in project delivery.
  
  

Functional Areas Supported

• Finance: Drive process improvements, implement and integrate financial systems, and automate reporting.
• Human Resources & Payroll: Lead implementation and enhancement of HRIS and payroll systems.
• Warehouse Management: Support WMS enhancements, system integrations, and operational analytics.
• Call Center and Business Operations: Support call center processes, streamline workflows, and enhance efficiency through system integration and process automation.
• Marketing: Improve processes, implement systems and integrations, and enable automation.
• Software Development: Collaborate with development teams to define requirements and deliver high-quality software solutions.
• Other functional areas as required.
  
  

Leadership & Collaboration

• Serve as a liaison between IT and business departments to ensure alignment and clear communication.
• Mentor team members in project management and business analysis practices.
• Promote a culture of accountability, transparency, and continuous improvement.
  
  

Qualifications

• Bachelor’s degree in Business Administration, Information Systems, or a related field.
• 8–10 years of progressive experience in business analysis and project management within multi-functional business environments.
• Proven experience leading complex projects across Finance, Marketing, HR, Payroll, and/or Warehouse Management systems.
• Strong understanding of SDLC methodologies, including Agile and Waterfall.
• Experience working with CRM, Accounting, and HRIS systems (e.g., Workday, ADP, Great Plains, Dynamics, HubSpot, etc.).
• Proficiency with tools such as Confluence, Smartsheet, or Jira.
• Excellent analytical, organizational, and problem-solving skills.
• Strong written and verbal communication skills with the ability to engage effectively with technical and non-technical audiences.
• PMP, PMI-ACP, or CBAP certifications preferred.
• Experience working with AI technologies is a plus.
  
  

BrightKey is dedicated to being an organization where all employees are treated with dignity and respect. We expect all our employees to maintain a workplace free from harassment and discrimination. Our focus is on merit-based standards in all hiring, promoting, performance evaluations and employment decisions. We strive to be a workplace where individuals of all backgrounds can succeed and thrive, regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran, or disability status.

IBA-102825

IT Business Analyst

Project Manager

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