HCBS Coordinator

HCBS Coordinator

Brighter View Foundation — Phoenix/Glendale, AZ
Job Type: Full-time
Pay: $18–$22 per hour, depending on experience
Work Location: In person, with local travel for home visits

About Us

Brighter View Foundation supports individuals with intellectual and developmental disabilities through community programs, employment services, and Home and Community-Based Services (HCBS). We help members build independence, reach personal goals, and receive dependable support while keeping families informed and involved.

Position Overview

We are seeking an organized, dependable, and proactive HCBS Coordinator to oversee Attendant Care, Habilitation, and Respite services. This position coordinates member services, recruits and matches providers, completes home visits, monitors service delivery, and maintains accurate records.

The ideal candidate communicates clearly, follows through on deadlines, and takes ownership of keeping services staffed, documented, and running smoothly.

Responsibilities

Member Intake and Service Coordination

• Coordinate referrals, intake, service authorizations, and service start dates.
• Communicate with members, families, support coordinators, and providers about service needs and expectations.
• Review service plans, goals, authorized hours, and provider availability to arrange appropriate services.
• Maintain current member and provider rosters, schedules, and contact information.
• Address service gaps, scheduling concerns, and changes in member needs promptly.

Provider Recruitment and Matching

• Use Focus and available hiring tools to identify service opportunities and recruit potential providers.
• Screen candidates and match providers with members based on needs, qualifications, availability, location, and compatibility.
• Coordinate interviews, onboarding, and required documentation with management and HR.
• Maintain a provider pipeline to support new referrals and replacement staffing.

Home Visits and Service Monitoring

• Schedule and complete home visits to assess service delivery, member satisfaction, and provider performance.
• Complete Attendant Care monitoring and required follow-up documentation.
• Conduct and document pre-service orientations before providers begin services.
• Confirm providers understand member-specific needs, service expectations, goals, and reporting procedures.
• Identify concerns, document findings, and follow through on corrective actions.
• Escalate safety concerns, service interruptions, and incidents promptly.

Documentation and Compliance

• Monitor VTrack documentation for completeness, accuracy, and timely submission.
• Review service notes, habilitation goal progress, attendance, and reported service hours.
• Verify Electronic Visit Verification (EVV) records when applicable and coordinate resolution of discrepancies.
• Track provider credentials, required training, and expiration dates.
• Maintain organized records in Focus, VTrack, Salesforce, and other designated systems.
• Coordinate with payroll and billing staff to resolve missing documentation or service-hour discrepancies.
• Maintain confidentiality and follow agency policies and applicable program requirements.

Communication and Accountability

• Respond promptly to calls, emails, and service concerns.
• Maintain accurate outreach, follow-up, and case communication records.
• Provide management with updates on referrals, staffing, home visits, compliance, and unresolved concerns.
• Participate in meetings, training, and quality improvement activities.

Required Qualifications

• Experience in HCBS coordination, direct care, case coordination, or a related role.
• Knowledge of Arizona DDD services, including Attendant Care, Habilitation, and Respite.
• Current Article 9, CPR, and First Aid certifications.
• Valid Arizona Fingerprint Clearance Card.
• Valid driver’s license, reliable transportation, and current auto insurance for required travel.
• Strong organizational, communication, and follow-through skills.
• Ability to manage multiple cases, meet deadlines, and work independently.
• Comfortable using email, spreadsheets, electronic records, and scheduling systems.
• Ability to interact professionally and respectfully with members, families, providers, and coworkers.

Preferred Qualifications

• Previous HCBS Coordinator or supervisory experience.
• Experience with Focus, VTrack, Salesforce, and EVV verification.
• Experience recruiting providers, completing home visits, conducting ATC monitoring, and facilitating pre-service orientations.
• Familiarity with service authorizations, habilitation goals, and documentation supporting payroll and billing

Job Types: Part-time, Full-time

Pay: $18.00 - $22.00 per hour

Work Location: In person

Salary : $18 - $22