What are the responsibilities and job description for the Client Advisor position at BrightCover?
Summary
The Client Advisor is responsible for working with pre-qualified inbound customers to finalize insurance purchases, provide coverage recommendations, and identify opportunities to bundle additional policies. This role operates in a high-volume sales environment and focuses on delivering accurate, efficient, and consultative service to customers actively seeking coverage.
Essential Job Duties And Responsibilities
Performs other related duties as assigned.
Supervisory Responsibilities
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Addresses problems that are not immediately evident but typically not complex. Problems are typically within the immediate job area. Problems are typically solved through drawing from standard procedures and basic analysis.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.
Equal Employment Opportunity
The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.
Americans With Disabilities Act
Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.
Job Responsibilities
The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.
The Client Advisor is responsible for working with pre-qualified inbound customers to finalize insurance purchases, provide coverage recommendations, and identify opportunities to bundle additional policies. This role operates in a high-volume sales environment and focuses on delivering accurate, efficient, and consultative service to customers actively seeking coverage.
Essential Job Duties And Responsibilities
- Engage with inbound customers who have initiated insurance quotes
- Evaluate customer needs and recommend appropriate home, auto, and personal lines insurance products
- Guide customers through policy selection and final purchase decisions
- Identify and present cross-sell opportunities, including bundled insurance solutions
- Process insurance applications and policies accurately and in a timely manner
- Maintain detailed and accurate records in CRM and agency management systems
- Communicate professionally with customers to build trust and ensure a positive experience
- Stay informed on carrier products, underwriting guidelines, and industry updates
- Collaborate with team members to support operational efficiency and agency objectives
- Comply with all company policies and procedures.
- Maintain regular and punctual attendance.
Performs other related duties as assigned.
Supervisory Responsibilities
- This position is an individual contributor.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Strong communication and interpersonal skills
- Ability to assess customer needs and recommend appropriate solutions
- Effective time management and organizational skills
- Comfortable working in a fast-paced, high-volume environment
- Proficiency with CRM and agency management systems preferred
- Self-motivated with the ability to work both independently and as part of a team
- High School Diploma
- Prior experience in insurance, mortgage, or sales environments preferred but not required
- Active Property & Casualty insurance license preferred (or willingness to obtain training provided)
Addresses problems that are not immediately evident but typically not complex. Problems are typically within the immediate job area. Problems are typically solved through drawing from standard procedures and basic analysis.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.
Equal Employment Opportunity
The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.
Americans With Disabilities Act
Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.
Job Responsibilities
The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.