What are the responsibilities and job description for the Senior Technical Support/Desktop and End User Support :: Sacramento, CA position at Bright Sol?
Role: Senior Technical Support/Desktop and End User Support
Location: Sacramento, CA (Only Locals)
Contract: Long tem
Interview Mode: Face to Face Mandatory
Required Skills:
Microsoft Intune
Apple Business Manager
Job Description:
- Minimum of five (8) years of experience aligning IT systems with organizational
- business processes. At least three (5) years of that experience must have been in a
- lead capacity.
- Minimum of seven (7) years of FTE experience in IT support roles, particularly in
- tier 2 and tier 3 service desk environments.
- Minimum of three (7) years of Full-Time Equivalent (FTE) Experience in
- administration of Microsoft 365 Services to include:
- User Licensing Management
- Microsoft Teams
- Intune
- Exchange Online
- SharePoint
- OneDrive
- Microsoft Bookings
- Microsoft Defender for Endpoint
- MDM
- Minimum of seven (7) years of FTE experience in Ticketing
- Systems to include: Advance experience with ticketing systems such as SolarWinds
- Samanage or similar platforms
- Minimum of seven (7) years of FTE experience in Patch Management to include:
- Advance experience with patch management processes, including the assessment,
- scheduling, deployment, and verification of patches across various systems.
- Minimum of seven (7) years of FTE experience in Cloud Security to include an
- understanding of cloud security principles and practices, including secure
- configurations, (IAM), and data protection.
- Minimum of seven (7) years of FTE experience in Prisma Suite including familiarity
- with Prisma Cloud, Prisma Access and other components of the Prisma suite.
- Minimum of seven (7) years of FTE experience in Networking including strong
- knowledge of networking concepts.
- Minimum of seven (7) years of FTE experience in Security Tools such as Security
- Information and Event Management (SIEM) systems, threat detection, and incident
- response.
- Minimum of seven (7) years of FTE experience in in Scripting and Automation to
- include proficiency in scripting languages like Python or Bash
- Minimum of seven (7) years of FTE experience in Compliance and Governance
- including the understanding of regulatory compliance requirements and best
- practices for governance in cloud environments.
- Minimum of seven (7) years of FTE experience in Integration Skills to include the
- ability to integrate Prisma solutions with other security tools and platforms, and to
- manage APIs for automation and data exchange.
Salary : $45 - $50