Dental Office Manager

Dental Office Manager –

Compensation: $25–$30/hour (based on experience)

Schedule: Full-time

Benefits: Bonus Pay, Paid Time Off (PTO), Paid Holidays

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Position Summary

We are seeking an experienced Dental Office Manager to oversee the daily operations and revenue cycle management of two busy dental practices. This role is responsible for ensuring smooth clinical flow, strong financial performance, excellent patient experience, and team accountability across both locations.

This is a leadership position for someone who understands how dentistry makes money — from scheduling and case acceptance through billing, collections, and insurance reimbursement.

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Key Responsibilities

Revenue Cycle Management (RCM)

• Oversee the full revenue cycle, including:
• Scheduling
• Case acceptance
• Insurance verification
• Estimates and copays
• Check-out
• Billing
• Insurance follow-up
• Patient collections
• Review daily production and collections
• Audit previous day’s check-outs and claims
• Identify missing charges, underpayments, and billing errors
• Monitor aging, outstanding claims, and patient balances
• Ensure insurance estimates and copays are accurate before treatment
• Ensure large cases (implants, crowns, surgeries) are financially cleared before appointments

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Scheduling & Production Control

• Review tomorrow’s schedule for gaps, low production, and cancellations
• Ensure high-value procedures are properly scheduled
• Confirm consults and treatment plans are booked correctly
• Oversee unscheduled treatment plan follow-up
• Balance provider schedules for maximum efficiency and revenue

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Patient Experience & Issue Resolution

• Handle upset or dissatisfied patients immediately
• Resolve clinical, scheduling, and billing issues same-day
• Monitor wait times, flow, and patient feedback
• Ensure post-op calls and follow-ups are completed

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Team Leadership & Training

• Train and manage front desk and administrative teams
• Oversee onboarding and performance standards
• Ensure compliance with financial, scheduling, and customer service protocols
• Hold staff accountable for accuracy, speed, and professionalism

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Administrative & Office Management

• Oversee supplies, equipment, vendors, and facilities
• Coordinate with IT and support vendors
• Manage office expenses and general & administrative budgets
• Maintain organized systems, procedures, and documentation
• Liaise with HR for staffing and employee support

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Qualifications

• Minimum 2 years experience in Dental Office Management, Front Office Management, or Revenue Cycle operations
• Strong knowledge of:
• Dental insurance
• Scheduling and production
• Billing and collections
• PPO and out-of-network workflows
• Proficiency in Microsoft Excel and Outlook
• Experience with email scheduling and office systems
• Strong organizational, analytical, and problem-solving skills
• Excellent communication and leadership ability

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What Success Looks Like

• Schedules are full and optimized
• Patients understand and accept treatment and financials
• Insurance claims are paid quickly and correctly
• AR is low and controlled
• Doctors focus on clinical care, not money problems
• The practice grows profitably and smoothly

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Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• Employee discount
• Health insurance

Work Location: In person

Salary : $25 - $30