Sr. Customer Service Representative

Sr. Customer Service Representative – Overseas Military Banking Program (OMBP)

Location: San Antonio, TX

Work Arrangement: Hybrid (Pensacola, FL HQ)

Position Overview

We are seeking a highly motivated and experienced Sr. Customer Service Representative to support the Overseas Military Banking Program (OMBP).

This role involves providing exceptional customer service through both verbal and written communication channels, including phone calls and secure online banking messages.

The ideal candidate will handle a wide range of inquiries, from routine questions to complex account issues, ensuring a seamless and positive customer experience.

Key Responsibilities

• Respond to customer inquiries via phone and online banking messages.
• Process wire transfers and conduct account closures.
• Perform general account maintenance and data entry tasks.
• Assist with online and mobile banking troubleshooting.
• Educate customers on self-service tools and digital banking options.
• Ensure compliance with established policies, procedures, and guidelines.
• Support off-phone tasks and special assignments as needed.
  
  

Required Qualifications

• Minimum 1 year of customer service experience.
• Strong critical thinking and problem-solving abilities.
• Excellent verbal, written, and active listening skills.
• Ability to multitask and manage time effectively.
• High attention to detail and accuracy.
• Proficiency in basic computer skills and navigating multiple systems.
• Self-motivated, team-oriented, and adaptable to change.
• Professional and tactful handling of customer concerns.
  
  

Preferred Qualifications

• 1–3 years of experience in a contact center environment.
• Prior banking or financial services experience.
• Proficiency in Microsoft Word, Excel, and Outlook.
  
  

Work Schedule

Monday – Friday | 7:45 AM – 5:00 PM

If you are interested or have any references please share resume at mukul@brightmindsol.com.