Patient Relations Specialist (Weekends)

Salary: 17.50-18.50Bright Light Medical Imaging is a physician-led, multi-location imaging center where professionals dont just workthey belong. We foster a supportive, team-driven culture that feels like family, where every member is valued, respected, and empowered to grow. With cutting-edge technology, opportunities for advancement, and a workplace built on integrity and compassion, our team loves coming to work each day. Employees here arent just colleagues; theyre part of something biggera community that truly cares. If youre looking for a career where your skills are valued, your contributions matter, and you feel at home, Bright Light is the place for you.WHAT WE ARE LOOKING FOR:Patient Relations Specialist Part-Time Location: Arlington Heights (Onsite)Saturdays: Hours vary between 7:00 a.m.5:00 p.m.Sundays: Hours vary between 7:00 a.m.3:30 p.m.WHAT A TYPICAL DAY LOOKS LIKE:Greet patients professionally and courteously, both in person and on the phoneAnswering, screening and directing incoming calls as necessaryAssist patients with check in forms, maintain accurate patient records and collect and process applicable paymentsPerform clerical account processing while confidentially maintaining and protecting patient information by adhering to the HIPAA Privacy RuleScheduling and confirming of clinical appointments utilizing our medical records platform, Medics PremierEnsure orders are correctly scheduled; name, exam type, referring provider, authorization requestAssists with administrative support in collaborating with internal departmental teamsNotify technologist of appointment arrivals, assist with patient flowComprehension of standard insurance protocols for referrals, authorizations, co-payments, deductiblesObtain authorization for scheduled services, providing any required clinical documents if needed, notification made if financial clearance is not achieved in advance of appointed datePerform all other duties as assignedAbility to alternate between prolonged periods sitting, frequent standing, lifting, reaching, stooping. Must be able to lift up to 15 lbsQUALITIES YOU SHOULD POSSESS:Professional, positive customer focused attitudeSolid, concise verbal communication skillsExhibits composure in busy, fast paced environmentOrganized, with great attention to detailFlexibility to adapt to change quickly; schedule disruptions, cancelled appointmentsAbility to be resourceful and take initiative when issues ariseMultitasking and time management skills, with ability to prioritize tasksEDUCATION, EXPERIENCE & REQUIREMENTS:High School Diploma or GED CertificateRelevant prior experience favored working in medical/office settingPrior data entry/word processing experienceMedical terminology knowledge is a plusBENEFITS & PERKS:Competitive pay and growth opportunitiesPaid on-site training401(k) with company match, when eligible Paid time offQuarterly appreciation breakfast/Lunch