MEMBER SERVICES

Job description: 

Responsible for providing the highest level of professionalism and customer services for our Members/Guests by greeting members/guests with a smile. The ideal candidate will be outgoing and friendly, but professional.

 ESSENTIAL FUNCTIONS AND ACCOUNTABILITIES

• Responsible for efficient and friendly customer service to provide warm welcomes as Members/Guests approach.
• Answer phones and learn the departments to help with direct calls.
• They will assist the Member Relations Director with Member Events.  
• They will assist the Membership Director with marketing for new membership and promotional materials.
• Position will keep the website current with the clubs’ events, classes, openings and closings, etc.
• Answer inquiries and provide knowledge of club policies, events and facilities.
• Assist with various administrative duties and projects 

OTHER ACCOUNTABILITIES 

• Interpersonal skills and attention to detail
• Planning and organizational ability, being able to multitask 
• Fluent in Microsoft Office and Excel 
• Knowledge of Adobe and Canva 
• Hospitality majors preferred 
• Able to have open availability
• Exceptional proofreading skills for communications to Membership. 
• Experience as a Receptionist, Administrative Professional, Concierge or Customer Service Agent in a guest oriented environment

OTHER DUTIES: This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Shifts:

10-4 Tuesday through Friday

10-2 Saturday and some holidays