What are the responsibilities and job description for the Technical Product Support Representative - NYC position at Bright Data?
We are seeking a highly motivated and technically skilled Tier 1 Technical Product Support Representative to join our team based in the New York City Area.
In this role, you will provide support for our complex products, ensuring a seamless experience for our customers.
While you'll be part of a collaborative team, you must also be independent, responsible, and accountable in managing customer inquiries and troubleshooting technical issues.
Strong organizational skills, professionalism, proactive problem-solving and a courteous approach are essential, as is the ability to quickly learn and apply technical knowledge.
Responsibilities:
In this role, you will provide support for our complex products, ensuring a seamless experience for our customers.
While you'll be part of a collaborative team, you must also be independent, responsible, and accountable in managing customer inquiries and troubleshooting technical issues.
Strong organizational skills, professionalism, proactive problem-solving and a courteous approach are essential, as is the ability to quickly learn and apply technical knowledge.
Responsibilities:
- Provide Bright Data's customers with timely and accurate technical support, while handling high volume of technical customer inquiries, by phone and by email.
- Independently understand and solve technical problems using internal documentation.
- Clarify problem solutions to customers and provide them with the best workflows.
- Interact with other departments to clarify issues and escalate them when required.
- Past experience in a similar role.
- Basic programming knowledge of JavaScript and HTML (Python or other languages - an advantage).
- Strong technical skills and orientation, including the ability to read technical documentation and troubleshoot issues.
- Excellent and effective spoken & written business communication skills in order to participate in calls with global company customers.
- Customer oriented, accountable, organized, fast learning skills, and with a quick delivery mentality.