Patient Services Coordinator

Why Work at BYU  

As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life.”

 

Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth—all situated within a beautiful and historic campus—make it hard to imagine a more inspiring place to work.

Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints.

• The last day to submit an application for this position is April 1, 2026, by 11:59pm MST. **
  
  

Patient Services Coordinator

This position is responsible for coordination, oversight, and processing of all referrals for continuity of patient care outside the BYU Student Health Center. This position also coordinates, oversees, and processes all services rendered to SHC patients that require pharmacy patient assistance programs sponsored by pharmacy companies, the US Federal Government, and state governments. This position affects thousands of patients every year.

What You’ll Do In This Position

Patient Assistant Coordination

• External patient care scheduling, insurance verification/coordination. This includes pre-authorization applications for some medication.
• Coordination with patients, SHC clinicians, Medical Assistants, and external provider offices regarding patient care specifics.
• Follow-up with problematic billing cases connected with the above-mentioned external visits.
• Processing/Oversight of all health coverage pre-authorizations necessary for care administered at the BYU Student Health Center. This duty is a revenue protecting function for BYU Health Services.
• A functional knowledge of medical billing Current Procedural Terminology (CPT) is a requisite.
• Coordination of all services rendered to SHC patients relevant to pharmacy and women’s health services patient assistance. Oversight of processing and delivery of all applications to 3rd party payers and government entities that host pharmacy and women’s services patient assistance programs. This service is a revenue generating service for the BYU Student Health Center.
• Coordinate inventory management of women’s services’ durable medical equipment attained via patient assistance programs and for inventory used for commercial insurance reimbursement. Inventory is valued at $50,000 at any given time.
• Supervision of 2-3 student employees in this department. This includes staffing coordination, scheduling, time approvals, employee review, pay decisions, hiring/firing decisions, etc.
  
  

Required

What qualifies you for this role:

• A commitment to the mission of BYU.
• 3 years’ experience working in a health care environment.
  
  

Preferred

• 7 years’ experience working in a health care environment specifically in a business office and billing. 1-3 years’ experience working in a supervisory role.
  
  

What We Offer In Return

This position comes with fantastic benefits, including:

• 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
• Generous vacation and sick time, plus 13 paid holidays
• Employee assistance program, available to the employee and all members of their household
• Tuition benefits for employees and eligible family members
• Access to athletic facilities
• Excellent medical/dental benefits
• Short/long term disability benefits
• Paid parental and maternity leave
• Wellness program
• Free on-campus parking
• Free UTA passes for employee, spouse, and qualified dependents
• Discounts at the BYU Store and for many events at BYU
  
  

Pay Grade: 48

Typical Starting Pay

$42,500-$55,000 per year

$20.50-$26.50 per hour

The actual compensation offered will take into consideration internal equity and may vary based on the candidate’s job-related experience, knowledge, skills, and other relevant factors. Candidates with very significant work-related experience may receive an offer higher than the posted typical range.

• If the job doesn’t have a post-end date, the job could close at any time on any day**
  
  

Required Documents

All Staff positions require a resume.

Refer to the Job Posting for any additional required documents.

Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.

Brigham Young University is an equal opportunity employer, including disability and protected veteran status.

Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at BYU!