What are the responsibilities and job description for the Admissions Customer Service Coordinator/Recruiter position at Brigham Young University - Idaho?
Company Description
Brigham Young University-Idaho (BYU-Idaho) is Idaho's largest private university, spanning 430 acres and housing over 40 buildings. The university welcomes around 34,000 students each year. BYU-Idaho was founded in 1888 in Rexburg, Idaho, by Latter-day Saint pioneers. The university is dedicated to creating a wholesome learning environment where students can deepen their faith and receive quality education, preparing them for leadership roles in the community, workplace, and home.
Role Description
This is a full-time on-site role for an Admissions Customer Service Coordinator/Recruiter based in Rexburg, ID. The Coordinator/Recruiter will handle day-to-day tasks such as assisting prospective students with the admissions process, providing exceptional customer service, addressing inquiries, and ensuring a positive customer experience. The role also involves maintaining effective communication with students and other stakeholders, and supporting recruitment efforts to attract new students to BYU-Idaho. Local and national recruitment travel is required, 8-10 weeks annually.
Qualifications
- Customer Service, Customer Satisfaction, and Customer Experience skills
- Strong Customer Support and Communication abilities
- Proficient in building relationships and providing assistance to students
- Excellent organizational and time-management skills
- Experience presenting professionally to large and small groups
- Ability to work independently and as part of a team
- Bachelor's Degree required, 2-3 years of relevant experience preferred
- Spanish language skills desirable