What are the responsibilities and job description for the Hospital Ambassador position at Brigham & Women's Faulkner Hospital?
Provides accurate and timely information and services to staff, patients, visitors and callers in a polite, professional, and friendly manner in accordance with safety and customer service standards. Greets all staff, patients and visitors to enhance their experience while participating in the layered screening approach to aid in the continued safety of BWFH.
Does this position require Patient Care? No
Essential Functions
-Actively greets patients, family/visitors, and staff in a polite, professional, friendly, and welcoming manner
-Communicate and educate on entrance policies which may include universal masking and visitor restrictions.
-Assists with patient and family/visitor inquiries and requests by actively listening and clearly responding. This includes, but is not limited to, providing information regarding hospital services and office locations, as well as clear and understandable directions.
-Ensures hospital lobbies and public areas are clean, safe, and uncluttered in accordance with all infection control standards.
-Responds to requests from patients requiring escort or assistance.
-Provides accurate, service-oriented responses to a wide variety of inquiries via the patient information telephone lines while protecting patient confidentiality in accordance with HIPAA policies and guidelines.
-Works in collaboration with volunteers to ensure patients, family/visitors, and staff receive accurate, timely, and service-oriented assistance.
-Initiates emergency codes and participates in actual or mock emergency procedures
-Performs other duties as assigned within the scope of the Hospital Ambassador role.
- Adheres to Departmental policies and procedures, including but not limited to:
- Attendance and punctuality, including the use of time keeping software before beginning work and at the end of day.
- Uniform requirements
Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Customer service experience required Knowledge, Skills and Abilities - Basic computer skills required to access patient information through Epic. - Adheres and to all I CARE Standards. - Able to effectively and professionally communicate with a diverse population. - Able to problem solve and escalate matters to departmental leadership as appropriate.
Physical RequirementsStanding Frequently (34-66%)
Walking Frequently (34-66%)
Sitting Occasionally (3-33%)
Lifting Occasionally (3-33%) 35lbs (w/assisted device)
Carrying Occasionally (3-33%) 35lbs (w/assisted device)
Pushing Occasionally (3-33%)
Pulling Occasionally (3-33%)
Climbing Occasionally (3-33%)
Balancing Frequently (34-66%)
Stooping Occasionally (3-33%)
Kneeling Occasionally (3-33%)
Crouching Occasionally (3-33%)
Crawling Occasionally (3-33%)
Reaching Occasionally (3-33%)
Gross Manipulation (Handling) Frequently (34-66%)
Fine Manipulation (Fingering) Frequently (34-66%)
Feeling Constantly (67-100%)
Foot Use Rarely (Less than 2%)
Vision - Far Constantly (67-100%)
Vision - Near Constantly (67-100%)
Talking Constantly (67-100%)
Hearing Constantly (67-100%)
Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Brigham and Women’s Faulkner Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to an employee’s protected status, such as age, race, sex, color, ancestry, religion, national origin, physical or mental disability, veteran status, citizenship, gender identity or expression or sexual orientation.
Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Customer service experience required Knowledge, Skills and Abilities - Basic computer skills required to access patient information through Epic. - Adheres and to all I CARE Standards. - Able to effectively and professionally communicate with a diverse population. - Able to problem solve and escalate matters to departmental leadership as appropriate.
Physical Requirements
Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Brigham and Women’s Faulkner Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to an employee’s protected status, such as age, race, sex, color, ancestry, religion, national origin, physical or mental disability, veteran status, citizenship, gender identity or expression or sexual orientation.