What are the responsibilities and job description for the MLS Reference Lab Client Specialist position at Brigham and Women's Hospital?
Summary
Responsible for managing client relationships and coordinating services within a reference laboratory, ensuring accurate and timely communication of test results and information. Works closely with healthcare providers, clients, and laboratory staff to address inquiries, resolve issues, and ensure a high level of client satisfaction, while maintaining adherence to hospital and laboratory standards.
Does this position require Patient Care? No
Essential Functions
-Serves as the primary liaison between the reference laboratory and clients, handling inquiries and troubleshooting issues.
-Coordinates the receipt, processing, and reporting of test results, ensuring timely and accurate communication.
-Collaborates with laboratory staff and healthcare providers to clarify test orders and ensure proper specimen collection and handling.
-Educates clients on laboratory procedures, test requirements, and result interpretation.
-Maintains detailed records of client interactions and follows up on outstanding issues to ensure resolution.
-Monitors client satisfaction and implements improvements to enhance service delivery.
-Assists in the development and implementation of client service protocols and industry-leading practices.
-Ensures compliance with hospital, state, and federal regulations related to laboratory services.
-Participates in quality assurance initiatives and performance improvement projects. <
Education Bachelor's Degree Medical Laboratory Science required or Bachelor's Degree Clinical Laboratory Sciences required or Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Experience in a clinical laboratory or client services role 2-3 years required and Experience with laboratory information systems (LIS) and client service software 2-3 years preferred Knowledge, Skills and Abilities - In-depth knowledge of reference laboratory procedures and terminology. - Excellent communication and client service skills. - Strong problem-solving and troubleshooting abilities. - Ability to manage multiple tasks efficiently under pressure. - Attention to detail and accuracy in documentation. - Proficient in using laboratory information systems (LIS) and other related software.
Physical RequirementsStanding Frequently (34-66%)
Walking Frequently (34-66%)
Sitting Occasionally (3-33%)
Lifting Frequently (34-66%)
Carrying Frequently (34-66%)
Pushing Occasionally (3-33%)
Pulling Occasionally (3-33%)
Climbing Rarely (Less than 2%)
Balancing Frequently (34-66%)
Stooping Occasionally (3-33%)
Kneeling Occasionally (3-33%)
Crouching Occasionally (3-33%)
Crawling Rarely (Less than 2%)
Reaching Frequently (34-66%)
Gross Manipulation (Handling) Frequently (34-66%)
Fine Manipulation (Fingering) Frequently (34-66%)
Feeling Constantly (67-100%)
Foot Use Rarely (Less than 2%)
Vision - Far Constantly (67-100%)
Vision - Near Constantly (67-100%)
Talking Constantly (67-100%)
Hearing Constantly (67-100%)
The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Brigham and Women’s Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.
Education Bachelor's Degree Medical Laboratory Science required or Bachelor's Degree Clinical Laboratory Sciences required or Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Experience in a clinical laboratory or client services role 2-3 years required and Experience with laboratory information systems (LIS) and client service software 2-3 years preferred Knowledge, Skills and Abilities - In-depth knowledge of reference laboratory procedures and terminology. - Excellent communication and client service skills. - Strong problem-solving and troubleshooting abilities. - Ability to manage multiple tasks efficiently under pressure. - Attention to detail and accuracy in documentation. - Proficient in using laboratory information systems (LIS) and other related software.
Physical Requirements
The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Brigham and Women’s Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.