Intern, International Patient Center

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Essential Functions:

• Triages incoming inquiries in various mediums, while providing assistance to walk-ins and telephone inquiries.
• Meets and greets patients and their families, providing individualized attention to patients’ needs.
• Performs patient registration, ensuring accuracy of international demographics and financial data elements in the Hospital registration systems
• Assist with special projects, including research and collecting data and interviews regarding national and international health providers.
• Assists with data analysis for metrics.
• Sends out routine communication emails in regard to visitors
• All other duties as assigned
  
  

Qualifications

Education

• High School Diploma required
• Currently enrolled in college-level coursework.
  
  

Skills/Abilities/Competencies Required

•  Possesses excellent interpersonal skills to assist both internal and external partners and potential partners.
• Demonstrated ability to work independently and the ability to sustain ongoing relationships with colleagues and to work collaboratively as a member of a team.
• Ability to multi-task with strong attention to detail and adhering to deadlines.
• Strong verbal and written communication skills.
• Must be able to protect the privacy of individuals and the confidentiality of employee and applicant information.
• Must be proficient in Microsoft applications including Word, Excel Outlook, and PowerPoint.
• Ability to work well independently or with others.
• Requires the ability to remain flexible to handle and prioritize work from various department staff.
  
  

Working Schedule

• Onsite, BWH Main Campus, 75 Francis Street
• 12-40 hours/week. Start date as soon as possible
  
  

Additional Job Details (if Applicable)

Remote Type

Onsite

Work Location

75 Francis Street

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.28/Hourly

Grade

2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.