What are the responsibilities and job description for the CPD/OR Operations Manager position at Brigham and Women's Hospital?
Education: High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree? No
Licenses and Credentials: Certified Registered Central Service Technician [CRCST] - Healthcare Sterile Processing Association (HSPA) required
Experience: Central Processing Sterilization Experience 3-5 years required and Supervisory Experience 3-5 years required
Knowledge, Skills and Abilities
- Complete knowledge of clinical operations, hospital mission and goals, and human resources policies and procedures.
- Advanced oral and written communication skills.
- Excellent organizational skills, including the ability to multitask, delegate appropriately, and meet deadlines.
- Strong interpersonal skills with the ability to provide direction and development to employees by coaching, identifying training needs, assigning progressively challenging projects, and assisting in career development planning.
- Ability to analyze and solve problems in a systematic, logical, and timely manner.
- Ability to adapt to changes in daily routine.
- Experience working with Microsoft Office applications and instrument tracking systems; ability to learn additional software as required.
- Works within legal, regulatory, accreditation and ethical practice standards relevant to the position: follow safe practices required for the position; complies with appropriate policies and procedures; fulfills any training required; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.
Principal Duties and Responsibilities
Operational Leadership
* Coordinates and monitors schedules, payroll, and other unit-based systems to support patient care.
* Develops and maintains systems for collecting information to measure unit productivity.
* Monitors management reports on expenditures, reports findings to the Senior Director and Directors of Operations and initiates corrective actions as appropriate.
* Maintains hospital service standards, with particular attention to personal/behavioral conduct, teamwork, and patient-staff interactions.
Financial and Payroll Management
* Completes weekly payroll and enters data for schedules and actual staffing into the system.
* Assists with the collection and analysis of budget information.
Personnel and Records Management
* Maintains staff records including sick time, FMLA, per diem use, schedules, turnover, license renewal, in-services, competencies, and educational documentation.
* Oversees maintenance of confidential personnel records, including status changes, terminations, and requisitions.
* Ensures compliance with regulatory requirements including Annual Infection Control, Fire and Safety, OSHA, and other mandates.
* Responsible for hiring, termination, and performance evaluations of all staff.
* Oversees and coordinates staff orientation, ensuring smooth onboarding and consistent processes.
Sterile Processing Oversight
* Provide leadership and supervision to the Central Sterile Processing (CSP) team, fostering a collaborative and efficient working environment.
* Recruit, train and manage CSP staff, including technicians and support personals.
* Implement and oversee quality control measures to ensure the cleanliness and sterility of medical instrumentation and equipment.
* Oversee the proper functioning and maintenance of sterilization equipment, including autoclaves and other sterilization devices.
* Manage and maintain the inventory of sterile supplies, instruments and equipment.
* Manage the budget for the CSP department, including personal cost, equipment purchases and supplies.
* Collaborate with surgical, medical, and nursing teams to ensure timely and accurate supply of sterile instruments.
* Performs other duties as assigned
* complies with all polices and standards
Supply and Equipment Oversight
* Oversees inventory control, purchasing of supplies, and maintenance of capital equipment.
* Responsible for oversight of inventory control and purchases for DSU. This includes materials and equipment for 4 ORs, Anesthesia, OR Specialty Items, OR Tissue Bank and human tissue products, instrumentation, and all ambulatory clinic locations.
* Establishes and maintains par levels for supply items, ensuring audit trails for all ordered and received equipment.
* Ensures regulatory compliance by development and execution of policies that promote appropriate implant tracking and tissue storage methods.
* Coordinates all implant, supply and equipment recalls for the OR and ensures appropriate communications to the vendor and Risk Management as necessary.
* Ensures equipment is safe, operational, and in proper working condition in collaboration with other departments.
* Works with the patient care team to evaluate and introduce new products, supplies, and technology.
* Monitors and rectifies vendor compliance, performance or non-performance and conducts periodic business review meetings. Directs interactions with vendors to ensure a compliant and safe environment.
* Partners with OR Billing team to ensure supply charge accuracy.
Quality and Compliance
* Collaborates with the Senior Director and Directors of Operations to ensure the unit is regulatory-ready at all times.
* Participates in quality improvement projects and contributes to development of systems and policies that improve unit efficiency and patient care outcomes.
* Develops and maintains systems to ensure confidentiality and integrity of patient records in compliance with hospital standards.
* Ensure compliance with relevant regulatory agencies but not limited to The Joint Commission (TJC), OSHA, and other accrediting bodies.
Communication and Special Projects
* Creates and implements systems for filing and distribution of unit communications (policy changes, announcements, staff meeting minutes, bulletin boards, and email lists).
* Produces and maintains management data related to operational needs and projects.
* Completes assigned special projects and develops initiatives to enhance operations.
Other Duties
* Performs other related duties as assigned to support the effective and efficient functioning of the unit.
Physical Requirements
- Standing Frequently (34-66%)
- Walking Frequently (34-66%)
- Sitting Occasionally (3-33%)
- Lifting Frequently (34-66%) 35lbs (w/assisted device)
- Carrying Frequently (34-66%) 20lbs - 35lbs
- Pushing Occasionally (3-33%)
- Pulling Occasionally (3-33%)
- Climbing Rarely (Less than 2%)
- Balancing Frequently (34-66%)
- Stooping Occasionally (3-33%)
- Kneeling Occasionally (3-33%)
- Crouching Occasionally (3-33%)
- Crawling Rarely (Less than 2%)
- Reaching Frequently (34-66%)
- Gross Manipulation (Handling) Frequently (34-66%)
- Fine Manipulation (Fingering) Frequently (34-66%)
- Feeling Constantly (67-100%)
- Foot Use Rarely (Less than 2%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Brigham and Women’s Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.