What are the responsibilities and job description for the Service Advisor/ Technician Dispatch position at Briggs Industrial Solutions, Inc.?
Remote Type:
You belong at a company that treats you like an Owner!
Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals.
Join a team that takes care of you. Here are some ways we do that:
Competitive Pay and Performance-Based Bonuses
Earn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)
401(k)
Training and Tuition Reimbursement
Work/Life Balance
Paid Holidays and Time Off
Health and Wellness Benefits
Tool Benefits, PPE/Uniforms, Safety Boot Program
Life and Short Term Disability paid for by company
How You’ll Make a Difference
You’ll be the connection between our customers and technicians, helping coordinate service calls, solve problems, and keep everyone informed. Your work will help our technicians succeed and ensure customers receive the dependable service they count on from Briggs.
What You’ll Do
- Dispatch and coordinate technicians based on schedules, skills, and customer needs while providing timely service updates.
- Monitor work orders, technician productivity, maintenance schedules, and service performance to keep jobs moving.
- Manage service documentation, quotes, purchase orders, invoicing details, and customer approvals accurately and on time.
- Partner with Service, Sales, Rental, Parts, and other teams to support customers and resolve issues quickly.
What You’ll Bring
- High school diploma required; technical school or college education preferred.
- 5 years of customer service, operations, or similar experience preferred.
- Strong communication, organization, multitasking, and attention to detail.
- Microsoft Office proficiency; service order, invoicing, or purchase order experience is a plus.
Why You’ll Love Working With Us
- Join a team that values integrity, safety, teamwork, and taking care of people.
- Make a direct impact on our customers and service team every day.
- Be part of a company with more than 130 years of history and a strong focus on the future.
Job Details
Pay Type:
SalaryBenefits:
Health Insurance, 401K Plan, Retirement Plan