Hotel Front Desk Clerk

Job Summary

No swimming pool, No meeting rooms, No cash.

Join our vibrant hospitality team as a Hotel Front Desk Clerk, where you will be the welcoming face and the first point of contact for our guests. Your energetic and customer-focused approach will ensure every guest feels valued and cared for from check-in to check-out. You will handle reservations, guest inquiries, and provide exceptional service that enhances their overall experience. With your expertise in hospitality management and multilingual skills, you’ll create a seamless and memorable stay for every visitor. This paid position offers an exciting opportunity to develop your hotel management skills while working in a dynamic environment dedicated to guest satisfaction.

Duties

• Greet guests warmly upon arrival, ensuring a positive first impression and smooth check-in process
• Manage reservations using property management in ( CLOUDBEDS) PMS system.
• Provide information about hotel amenities, local attractions, and services to enhance guest experience
• Handle guest requests, complaints, and inquiries with professionalism and problem-solving skills
• Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly
• Conduct night audits to reconcile daily financial transactions and prepare reports for management
• Follow hotel emergency procedures to ensure safety and security of guests and staff at all times
• Communication and guest-service skills
• Basic computer skills; experience with Cloudbeds or another hotel PMS is a plus
• Ability to accurately handle reservations, payments, check-ins, and check-outs
• Professional appearance and positive attitude
• Dependable, punctual, and able to work independently
• Ability to multitask and remain calm when handling guest concerns
• Flexible availability, including evenings, weekends, and holidays
• Ability to stand for extended periods and lift up to 25 pounds, with or without reasonable accommodation
• Must maintain guest privacy and protect confidential information

Qualifications

• Proven experience in hospitality management or front desk operations within a hotel or resort setting
• Strong customer service skills with the ability to communicate effectively via phone and in person
• Multilingual or bilingual abilities are highly preferred to serve diverse guest populations
• Familiarity with property management systems (PMS), especially ( CLOUDBEDS) system or similar platforms is a plus.
• Knowledge of hotel emergency procedures, guest relations, and hospitality reservation systems
• Excellent phone etiquette, customer service problem-solving capabilities, and client communication skills
• Previous experience with night audit procedures or resort environments is a plus

Join us in delivering outstanding hospitality experiences! We’re committed to fostering a lively, inclusive environment where your enthusiasm for service makes a real difference. This paid role is perfect for motivated individuals eager to grow their career in the hospitality industry while providing top-tier guest care.

Pay: $14.00 - $15.50 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person

Salary : $14 - $16