Automotive Parts Counterperson

Position Overview

The Automotive Parts Advisor supports the service department by ensuring the correct parts are identified, ordered, and delivered accurately and on time. This role requires strong attention to detail, organization, and the ability to work efficiently in a fast-paced dealership environment.

Responsibilities

• Assist service technicians and advisors with accurate parts identification and availability
• Help customers in person, by phone, or online with parts inquiries and orders
• Provide guidance on OEM parts, compatibility, pricing, and availability
• Maintain an organized and accurate parts inventory
• Receive, inspect, and properly stock incoming parts shipments
• Process parts orders using dealership management software (DMS)
• Prepare parts for internal delivery or customer pickup
• Handle returns, cores, and exchanges with proper documentation
• Communicate clearly regarding backorders, ETAs, and part issues
• Recommend additional parts or accessories when appropriate
• Follow all safety procedures and dealership policies
  
  
  

Qualifications

• High school diploma or equivalent
• Dealership parts experience preferred
• Familiarity with dealership DMS systems (CDK experience a plus)
• Strong attention to detail and organizational skills
• Ability to multitask in a high-volume environment
• Valid driver’s license
  
  
  

Physical Requirements

• Ability to lift up to 50 lbs
• Frequent standing, walking, bending, and reaching
  
  
  

Performance Expectations

• Accuracy in parts identification and order processing
• Timely support of service department needs
• Organized inventory and accountability
• Professional communication with customers and internal teams