What are the responsibilities and job description for the Hospitality Specialist position at Brienzo's Pizza + Bar?
Company Description Brienzo's Pizza Bar is an Italian gourmet pizzeria specializing in custom-created individual pizzas, offering guests a personalized dining experience. The restaurant features both indoor and outdoor seating, creating a welcoming atmosphere for a variety of occasions. Guests can enjoy a selection of craft and domestic beers, curated wines, and signature cocktails alongside their meals. Brienzo’s focuses on high-quality ingredients, attentive service, and a lively, community-oriented environment. Team members are encouraged to contribute to a positive guest experience and uphold the restaurant’s standards of hospitality and food quality.
Role Description The Hospitality Specialist is a full-time, on-site role based at Brienzo’s Pizza Bar in East Peoria, IL. This role is responsible for greeting guests, managing waitlists, and guiding patrons to their tables while maintaining a friendly and professional demeanor. Day-to-day tasks include taking and serving food and beverage orders, answering menu questions, coordinating with the kitchen and bar team, and ensuring accurate and timely delivery of items. The Hospitality Specialist will monitor guest satisfaction throughout the visit, address concerns promptly, and support a clean, organized dining environment, including indoor and outdoor areas. The role may also involve processing payments, assisting with reservations, and contributing to team communication and shift transitions.
Qualifications
- Strong customer-facing skills, including Customer Service and Communication abilities.
- Demonstrated experience in Hospitality and Hospitality Service in a restaurant or similar setting.
- Knowledge of Food & Beverage service, including basic understanding of menu items and beverage offerings.
- Ability to work in a fast-paced environment while staying organized, courteous, and attentive to detail.
- Flexibility to work evenings, weekends, and holidays as needed.
- Reliability, punctuality, and a team-oriented mindset.
- Prior experience in casual or upscale dining is preferred but not required.