Care Coordinator/Case Manager

Help vulnerable Medicaid members access healthcare and life-changing services.

Three Ways to Qualify — One Role That Matters

Washington State's Health Homes program defines three distinct qualification pathways for Care Coordinators. You do not need a clinical nursing license. What you need is the right combination of education, experience, and commitment. Bridging Care actively recruits across all three pathways.

  PATH 1: Degree Experience Track

■   Bachelor's or Master's degree in Social Work, Psychology, Human Services, Behavioral Sciences, or a related field PLUS 2 years of direct service experience

■   Associate's degree in a related field PLUS 4 years of direct community or social service experience

■   Community Health Workers (CHWs) with qualifying education and experience are explicitly welcome

■   No clinical nursing license required — this is a coordination and relationship role, not a clinical procedures role

■   Examples of qualifying degrees: BSW, MSW, BA/BS Psychology, BA/BS Human Services, BA/BS Behavioral Sciences, and closely related fields

  PATH 2: Experience Waiver Track

■   2 years of direct experience in ANY of the following qualifying categories:

■        •  Community health outreach or care navigation

■        •  Housing or social services casework

■        •  Peer support or recovery coaching

■        •  Medicaid or Medicare patient engagement

■        •  Bilingual community health advocacy

■        •  Home care or direct support work with high-needs populations

  PATH 3: Certified Medical Assistant (CMA/RMA) Track

■   Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) with an Associate's degree

■   This is a career move, not a step sideways — Care Coordinators earn more, work with greater autonomy, and build deeper relationships than a clinic MA role allows

■   CMAs with field experience are especially strong candidates: FQHC, home health, mobile clinic, managed care, or community health settings translate directly

■   Clinical setting MAs are also welcome — your patient care foundation combined with your documentation skills is exactly what this role requires

■   Health Home CCs do not administer medications or perform clinical procedures — they build care plans, coordinate across providers, and show up for members who have nowhere else to turn

■   If you have been working in a clinic and want a role that pays more, offers more flexibility, and puts you directly in the community — this is a career move worth exploring

What the Work Actually Looks Like

This is a field-based, relationship-driven coordination role. A typical week includes:

•    In-home and community field visits — you go where your members are, in their homes and at their clinics, building the kind of relationship no clinic appointment allows

•    Health Action Plan development — with each member, you build a personalized plan addressing chronic conditions, goals, and the real-world barriers between them and better health

•    Cross-provider coordination — you are the connective tissue between the member's doctors, behavioral health providers, housing supports, and social services

•    Telehealth visits and phone outreach — Tier 2 and Tier 3 visit types in addition to in-person field work

•    Accurate, timely documentation in OneHAP and Lead Organization systems — we train you completely on every system before you see your first member

Backgrounds We Specifically Want to Hear From

•    Community Health Workers (CHWs) — especially those with WA DOH Core Competency certification. You qualify directly. We just need to build the documentation.

•    Certified Medical Assistants and Registered Medical Assistants with an Associate's degree — your clinical foundation is exactly what Health Home care coordination needs, especially with field, FQHC, or community health experience.

•    Certified Peer Support Specialists (CPSS) — lived experience with behavioral health and substance use is exactly what our member population needs. Your credibility in the community is a genuine asset.

•    Housing navigators and case aide workers — if you have been doing home visits, case files, and resource navigation in any social services setting for 3 years, your experience translates directly.

•    Bilingual and bicultural community advocates — Spanish, Somali, Vietnamese, Amharic, and other language communities are heavily represented in our member population. Bilingual CCs are exceptionally high-value and in short supply.

•    Recovery coaches and substance use outreach workers — your lived experience and community trust are not entry-level. They are an asset we cannot train.

•    Social work, psychology, and human services graduates with 2 years of direct service — this role was built for your skill set.

•    Anyone who has been told a healthcare coordination career is not accessible to them — it may be, and we want to find out together.

Requirements

•    Washington State residency — this is a field role with in-home visits in your assigned county

•    Valid Washington State driver's license and personal vehicle with auto insurance

•    One of the three qualification pathways described above

•    Comfort with technology and multiple platforms — you will use EMR and documentation systems daily

•    Commitment to meeting clearly defined daily and weekly documentation and billing benchmarks

Benefits

•    Medical, dental, and vision insurance (100% company covered for employees)

•    Life AD&D — company-paid $15,000 employee policy

•    11 paid holidays, 2 weeks paid vacation, 6.5 sick days, and 2 personal days

•    Employee referral awards

•    Employee discounts (movie tickets, concerts, travel, and more)

•    Clear performance metrics and goals from Day 1 — you always know what success looks like

•    Mentorship and daily supervisor support through your first 30 days