Resource Navigator

Make a Future at Bridgeway! 

Who we are: Bridgeway values and promotes quality clinical and administrative practices to foster the best outcomes for persons who come to us for behavioral healthcare. We offer a work environment that supports teamwork, creativity, innovation, professional growth and dedication to the work. At Bridgeway, we never stop growing and innovating our vision of behavioral healthcare for the future.

Why you should apply: As a Resource Navigator, you will join an evidence-based program and a dynamic team for the opportunity to learn and refine your clinical and engagement skills and accomplish your dream of helping people to make progress on their unique recovery journeys. The work is sometimes challenging and always rewarding by engaging with persons we serve and co-workers as we all learn, grow, and thrive. 

Department:  OEHP (Omnibus Eviction and Homelessness Prevention)

Pay Rate: $31 an hour  (one year grant funded program)     

Location: 80% In The Field (Sussex County), 20% Of Time In Our Newton Office

Work hours: 20 hours per week, days/times negotiable (flexibility to work evening hours is needed)

Position Overview: Under the direction of the Team Leader, provides low-barrier, trauma informed assistance from intake through discharge. The Resource Navigator will work closely with the HPP Navigator, community partners to assist individuals and families experiencing a housing crisis from becoming homeless by providing intervention services. Additionally, the Resource Navigator will spend considerable time with clients in immediate need to complete an assessment, work to develop creative, alternate housing solutions and connect them to needed mainstream resources.

Essential Job Functions:

Supportive Services:

• Conduct coordinated assessment and screening across OEHP, HPP, SRAP, TRA and local/county programs
• Prevent duplication and denial of assistance by documenting all screenings 
• Guide households through financial assistance, legal referral and stabilization
• Process households for HPP arrears assistance and flexible funds.  
• Develop creative housing solutions unique to the individual such as family mediation, roommate agreements,
• Act as a liaison between individuals or families experiencing a housing crisis and supportive services, landlords, and community agencies.
• Enter, update, and maintain data in Homeless Management Information System (HMIS) and track and report progress.
• Create and sustain community partnerships to ensure mainstream resources are being utilized by households.
• Identify and establish partnerships with local landlords.
• Provide mediation and advocacy with landlords, as needed.
• Maintain accurate daily records, reports, and files for each household
• Provide information and assistance with access to mainstream resources
• Track outcomes related to diversion and record data
• Attend trainings and meetings as requested
• Maintain membership and be active on local committees specific to homelessness as requested  Participate in the Point in Time Count
• Link individuals to all needed community-based services, and accompanies individuals to all initial appointments and provides transportation when necessary.
• Provides supportive counseling, legal advocacy, medication education, mental health education, community living skill assessment and monitoring, and early crisis intervention wherever the person is located
• Provide assessment of the need for crisis intervention, and assistance to providers of psychiatric emergency services in resolving crisis.
• Supports individuals with training in the areas of linkages, community resources, advocacy, housing search, mental health education, daily living skill assessment, and supportive counseling.
• Provides frequent face-to-face contact, monitoring and on-going support in order to engage and provide service monitoring for each household to remove barriers to needed services.
• Provide supportive counseling, education and ongoing support services for the individual and may include support within the person’s natural support system including family, friends and employers and typically occurs where the person resides or frequents. Frequency of support services is coordinated with the individual’s risk status and assessed individualized needs.
• Provide direct clinical intervention using evidenced based practices, including Motivational Interviewing, Cognitive Behavioral Techniques,), Trauma Informed Care, Housing First principles, Permanent 
• Maintain a culture of compliance with internal and external policies, regulations, laws and high ethical standards.

Coordination of Services:

• Coordinates  and  integrates  services  from  multiple  providers,  via  service  delivery  monitoring,  case conference, other collateral contact and systems review.
• Coordinates referrals and linkages to housing, mental health, substance abuse, medical and various social service providers as needed for the individual. Provides monitoring of service providers including routine follow-up with service providers to assess provision of services per the individuals housing plan
• Attends all scheduled team meetings and participates in community meetings related to services for homeless individuals such as Continuum of Care to End Homelessness.
• Fosters relationships with homeless resource agencies and/or attends county(s) meetings and sub- committees as assigned.

Program Evaluation/Reporting/Data Collection:

• Completes all statistical reports related to services provided to include: a daily report of face-to-face contacts and linkages provided, monthly hospitalization domain form completion, and tracking of program evaluation data related to annual program goals.
• Maintains individual’s records according to policy and procedures and completes documentation in a timely manner

Education/Certifications:

• Bachelor’s degree in human services or social work or related area. 

Experience:

• 2 years additional paid work experience in human services may substitutes for a bachelor’s degree
• Master's degree in human services may be substituted for the 2 years paid work experience requirement

Driver’s License, Vehicle:

• Valid driver’s license required
• No more than one moving violation within the past 12 months
• Vehicle required

Bridgeway Behavioral Health Services was founded on a strong desire to fight disparity and injustice alongside people living with behavioral health conditions. We are dedicated to providing a multicultural workplace where everyone feels a sense of purpose and belonging. We provide equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, national origin, sex, sexual orientation, gender, marital status, military or veteran status, disability, age, religion, or any other classification protected by law