Application Support Engineer

About Bridgewater  

Bridgewater Associates is a premier asset management firm, focused on delivering unique insight and partnership for the most sophisticated global institutional investors.  

Our investment process is driven by a tireless pursuit to understand how the world’s markets and economies work — using cutting-edge technology to validate and execute on timeless and universal investment principles.  

Founded in 1975, we are a community of independent thinkers who share a commitment to excellence. By fostering a culture of openness, transparency, and inclusion, we strive to unlock the most complex questions in investment strategy, management, and corporate culture.  

Explore more information about Bridgewater on our website here.  

Our Culture  

Our culture is anchored in excellence, meaning constant improvement, and it is deeply tied to our mission. Because markets are objective, competitive, and getting smarter everyday, we need to keep rapidly improving to have any chance of beating them. Truth is our most essential tool for engaging with the markets and constantly improving because once you know what's true about your problems and opportunities, you can determine how to get better. Valuing truth means being transparent about your decision-making and mistakes, giving and receiving feedback with humility, and fighting for the best answers over hierarchy, ego, or self-interest. Operating this way is hard – it's only possible because we build meaning in our work and relationships. This meaning comes from the audacity of the mission, and the joy of working alongside people who make you a better version of yourself. The culture, like Bridgewater itself, is always evolving. In 1997 our founder Ray Dalio wrote down his lessons, starting with a Philosophy Statement which remains our foundation. This later evolved into a set of 300 Principles. In 2022, when Ray transitioned the company, we re-underwrote several of those principles and evolved others, with a specific focus on Meritocracy. Today the culture sits, alongside our people, as our most important edge. When we get it right, it’s the engine that powers everything else. 

About the Application Support Team

The Investment Technology Application Support team owns a portfolio of mission-critical applications that power the Investment Engine across Signal Generation, Portfolio Construction, and Trade Execution.

The environment is a mix of proprietary and vendor systems. The team’s mandate is to ensure these systems are reliable, well-understood, and continuously improving—delivering maximum value with minimal operational risk and cost. This requires rigorous thinking, strong ownership, and a willingness to challenge and evolve existing processes.

About the Role

This role is for someone who is motivated to improve systems—not just operate them. You should have a clear understanding of how infrastructure, operating systems, and applications interact, and be able to reason through issues across that stack.

You will be expected to identify inefficiencies, diagnose root causes, and implement durable solutions. This includes leveraging automation and emerging tools (including AI) where they create real leverage. The goal is not just to solve problems, but to reduce their recurrence and improve the system as a whole.

Responsibilities

• Continuously improve application support by identifying gaps, eliminating inefficiencies, and aligning systems to evolving business needs
• Own the reliability and performance of a suite of applications, ensuring consistent delivery against defined service levels
• Serve as the escalation point for L1 support; work with L3 engineering to onboard and stabilize applications with clear ownership and support models
• Drive strategic technical initiatives that materially improve system robustness, scalability, or efficiency
• Build automation and tooling (e.g., SQL, PowerShell, Python) to reduce manual work and increase consistency
• Execute production changes with discipline, following structured change management with clear planning, testing, and communication
• Maintain system health proactively (patching, versioning, licensing), avoiding preventable issues
• Manage multiple priorities with clarity on trade-offs and impact

Position Requirements

• 5 years of experience in enterprise technical support or production engineering
• Demonstrated ability to deliver small to medium-sized technical projects end-to-end
• Strong working knowledge of Python, Power BI, PowerShell, or similar tools
• Excellent problem-solving skills, with a focus on root cause and system-level thinking
• Clear and concise communication, both written and verbal
• Willingness to take ownership, including participating in off-hours support when required

Preferred Qualifications

• ITIL certification or equivalent understanding of service management principles
• Experience operating in a production support or DevOps environment
• Familiarity with financial systems or investment workflows

Physical Requirements  

• The expected onsite expectation for this role is 1-2 times per week at our Westport, CT campus with the potential for more remote flexibility through time. 

 Compensation Band  

• The wage range for this role is $200,000 - $250,000 inclusive of base salary and discretionary base salary and discretionary target bonus. The expected base salary for this role is between 75% - 85% of this wage range.  

One of our core priorities at Bridgewater is to enable our employees to build a great life and career, and we believe our benefits are an important extension of that philosophy. As such, currently Bridgewater offers a competitive suite of benefits. Explore more information about Bridgewater’s benefits on our website here. 

Bridgewater reserves the right to change its current benefits program at any time, in a manner that is consistent with applicable federal and state regulations.  

This job description is not a contract and confers no contractual rights, privileges, or benefits on any applicant or potential applicant. Bridgewater has the right to change any and all terms of this job description, including, but not limited to, job responsibilities, qualifications and benefits. Nothing in this job description constitutes an offer or guarantee of employment. Please note that we do not provide immigration sponsorship for this position.  

Bridgewater Associates, LP is an Equal Opportunity Employer