Deposit Services Operations Specialist

We are seeking a client focused and meticulous Deposit Services Operations Specialist to join our Deposit Services Operations team at Bridgewater Bank. Accountable to the VP of Deposit Services Operations, in this role, you will maintain the processes and procedures used by the Deposit Services team, and complete monitoring of their use to drive operational excellence and risk mitigation.

RESPONSIBILITIES: 

• Develop and maintain documents to support the Deposit Services department including but not limited to process, procedures, user manuals, product summaries, and internal forms
• Oversee informal and formal content reviews of process procedures and documents to ensure all materials remain current and compliant
• Conduct monitoring on accurate use of impactful Deposit Services procedures that have compliance and regulatory implications, including but not limited to hold review, cashier’s check audits, vault and night drop dual control, and override audits.
• Support and participate in the launch of new initiatives and projects affecting Deposit Services
• Monitor and respond to or escalate daily inquiries to Branch Operations email inbox
• Manage Specialty Account product requests and complete client reach outs as needed
• Review branch IRA transactions including year-end reporting
• Draft and support the weekly Deposit Services Email communication needs
• Maintain an understanding of security policies and procedures
• Adhere to the bank’s policies, procedures, security requirements and government regulations including (but not limited to) BSA
• Positively represent the bank in all interactions with clients, coworkers, and vendors

 QUALIFICATIONS:

• 3 years retail banking experience, Account Executive experience is preferred
• Proficiency in Microsoft Office (including Word, Excel, PowerPoint, Planner)
• Superior client service skills
• Strong analytical, technical, organizational, and time management skills
• Self-starter with the ability to work independently, effectively prioritize work in a fast-paced, deadline driven environment
• Excellent written, verbal, and interpersonal communication skills
• Experience working in SharePoint and Microsoft Office 365 highly desirable
• Fiserv and Integrated Teller experience preferred

ABOUT BRIDGEWATER BANK:

Picture yourself at one of the Twin Cities’ best places to work, surrounded by people who challenge you, support you, and inspire you to be your best. Welcome to Bridgewater Bank.

We’re on a mission to be the finest entrepreneurial bank in the Twin Cities. Like true entrepreneurs, we run fast and lean. We are in constant evolution and the runway for personal and professional growth is long. People are our strength, and that’s why we’ve created and sustained an award-winning culture that promotes growth and celebrates the big and little wins along the way.

At the end of the day, we believe competitive salaries, top-tier benefits, a hybrid work model, and transparency into the business is a given. Working together toward something meaningful with people you enjoy, is just a bonus! Will you join us? 

COMPENSATION & BENEFITS:

The typical annual base pay range for this role is between $49,000 - $56,850. Compensation may vary based on individual job-related knowledge, skills, expertise, and experience. This position is eligible for a discretionary annual incentive program driven by organization and individual performance.

Bridgewater Bank provides a broad offering of competitive benefits including (but not limited to):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Parental leave
• 401(k) with employer match
• Paid vacation & paid holidays

PLEASE NOTE:

The above is intended to describe the general content of and requirements for this position.  It is not to be construed as an exhaustive list of duties, responsibilities, or requirements. It is Bridgewater Bank’s policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability or any other characteristic protected by applicable federal, state or local law.

STATUS: Exempt