Information Technology Support Specialist

IT SUPPORT SPECIALIST

Tier II Field Support Technician

Onsite – Castle Rock, CO | Contract

OVERVIEW

BridgeView is currently seeking a Support Specialist for one of our clients. In this Tier II Field Support Technician role, you will provide hands-on technology support for approximately 1,500 users.

RESPONSIBILITIES

• Provide primary computer, peripheral, process, and application support by phone and in person.
• Assess the scope of reported issues and diagnose and resolve hardware and software problems using multiple troubleshooting techniques and available resources.
• Take ownership of incidents and problems, maintain consistent customer communication, and ensure resolution.
• Perform initial assessment and prioritization of reported issues.
• Partner with other IT personnel to investigate and resolve application and system performance problems.
• Perform remote administration of PCs and other devices.
• Manage the lifecycle of the county desktop computing environment, including security updates, virus scan reviews, and hardware maintenance.
• Conduct formal and informal training for PC applications and respond to procedural questions from users.
• Support county users of critical, non-standard systems.
• Create, develop, and maintain functional documentation for applications, hardware, and processes.

EXPERIENCE REQUIRED

• Ability to establish and maintain effective working relationships and communicate clearly, orally and in writing, with technical staff and users of varying technical ability.
• Strong organization, prioritization, time management, and troubleshooting skills.
• Ability to develop logical troubleshooting plans and work with little or no supervision.
• Valid driver’s license and insurance policy required to drive county vehicles.
• Required knowledge: IT Service Desk operations, Microsoft operating systems, basic TCP/IP networking, and Office 365.
• Ability to work beyond scheduled hours and respond to after-hours calls in a time-critical manner.
• Successful completion of a criminal background check, including fingerprinting through a national database, is required.
• Ability to occasionally lift and/or move up to 50 pounds. Work is generally performed in a typical office environment, with some point-to-point travel required.

BENEFITS

BridgeView offers health benefits with national coverage for Medical, Dental, and Vision plans, effective on the first of the month from your date of hire. Teladoc, Short & Long-Term Disability, Critical Illness, Accident, AD&D, ID/Legal Shield, EAP, and a free paid subscription to the Calm app are also available. Our 401(k) is 4% matched and fully vested, which you are eligible for after 6 months of employment.

We are an equal opportunity employer and value diversity. All employment decisions are made due to qualifications, merit, and business need. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

As part of our recruitment process, we may use artificial intelligence (AI), to assist in reviewing and evaluating job applications. These tools help us identify candidates whose qualifications align with the requirements of the role. AI tools are used to support, not replace, human decision-making, and final hiring decisions are made by our recruiting team. You may request accommodation or alternative processes at any time. We handle your data in accordance with applicable privacy laws.