IT Systems Technician

The IT Systems Technician position is a non-classified, full-time, benefits eligible position.

The expected schedule for this position is Monday through Friday (8:00AM – 6:00PM); flexible as needed by department.

Actual salary offer will be commensurate with education and experience.•Provide frontline technical support for employees and students via phone, email, and ticketing system. Issues may include hardware, software, mobile devices, classroom technology, and accounts.
•Configure, deploy, and maintain end-user devices such as desktops, laptops, mobile devices, printers, classroom technology equipment, and peripherals, along with required software.
•Provide support for Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint.
•Assist with network connectivity issues, including Wi-Fi troubleshooting, VPN access, and basic switch/router support under guidance from senior staff.
•Follow cybersecurity best practices when handling systems and data; assist with endpoint security monitoring, phishing response, and patch management.
•Document troubleshooting steps and contribute to the IT knowledge base for future reference.
•Maintain accurate inventory of hardware, software licenses, and IT assets.
•Collaborate with IT and Operations teams with special projects and technology rollouts as needed.
•Provide excellent customer service, ensuring a positive user experience.
Required
•Associate degree in Information Technology or related field (Computer Networking, Cybersecurity, or Information Systems) OR equivalent: 2 current IT certifications (CompTIA A , Network , Security , Cisco CCNA, or similar) and 2 years of relevant work experience.
•Strong troubleshooting skills for Windows, macOS, and common software applications
•Basic knowledge of networking concepts (IP addressing, DHCP/DNS, VPNs) and cybersecurity fundamentals.
•Awareness of cybersecurity best practices and willingness to learn more.
•Excellent customer service, communication, and interpersonal skills.
•Ability to multitask, adapt quickly to changing priorities, and remain calm under pressure.
•Eagerness to learn new technologies and grow into broader IT responsibilities.
Preferred
•CompTIA A certification. Additional certifications in networking or security
(Network , Security , CCNA, Microsoft Fundamentals) a plus.
•Familiarity with Microsoft Active Directory and 365 applications and services, with strong troubleshooting skills for common user issues.
•Hands-on experience with ticketing/help desk systems.
•Experience working in Cisco Meraki environments (wireless, switches, or security appliances).

• BridgeValley will not accept incomplete applications. Please fill out the application completely, even though the resume may include the same information.
• Employment is subject to satisfactory results on background check.
• Copies of transcripts may be sent but originals must be available prior to hire.
• This posting does not reflect the entire job description and may be changed and/or modified, at any time, without notice.
• We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor candidates requiring a visa.

BridgeValley Community and Technical College promotes student success, prepares a skilled workforce, and builds tomorrow's leaders by providing access to quality education.

BridgeValley Community & Technical College is an Equal Opportunity Employer/Institution and does not discriminate on the basis of race, sex, pregnancy, sexual orientation, age, disability, veteran status, religion, color, ancestry, or national origin in admission, employment, educational programs or activities; nor does it discriminate on the basis of genetic information in employment or employee health benefits.

Please contact the Human Resources office at 304-205-6606  if you need assistance or reasonable accommodation in the hiring process.

Salary : $39,087 - $44,983