Reservation Specialist / Front Desk

Job Summary
We are seeking a dedicated and detail-oriented Reservation Specialist to join our team. The ideal candidate will have a strong background in hospitality and customer service, with the ability to manage reservations efficiently while providing exceptional guest experiences. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

Duties

• Manage incoming reservations via phone, email, and online booking systems.
• Provide accurate information to customers regarding our classes
• Assist guests with inquiries and special requests.
• Maintain organized records of reservations and cancellations.
• Ensure seamless guest check-in and check-out processes.
• Handle guest relations issues with professionalism and courtesy.
• Simple inventory management and weekly reporting
• Utilize multi-line phone system effectively with excellent phone etiquette.
• Support the overall operations of the school by working closely with various departments.

Skills

• Background in hospitality management or reservation systems is helpful.
• Bilingual or multilingual abilities are a plus for enhancing guest communication.
• Proven customer service skills with experience in front desk operations or guest services.
• Excellent phone etiquette and experience handling multi-line phone systems.
• Ability to build rapport with guests and address their needs effectively.
• Strong organizational skills and attention to detail are essential for managing reservations accurately.

Job Types: Full-time, Part-time

Pay: From $25.00 per hour

Expected hours: 15 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• On-the-job training

Application Question(s):

• Are you proficient with Microsoft Outlook and Office, and if so describe.

Experience:

• Computer literacy: 1 year (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person

Salary : $25