Product Manager, Fleet Portal

Company Overview

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

Sales, Marketing & Product ManagementProduct leader will drive Fleet Care Customer Portal initiatives, applying a digital layer to Bridgestone products and services to facilitate ease of use and support for internal, customer, and third-party integrators. Aligned to the Digital Experience North Star, the fleet portal vision is designed to provide a seamlessly integrated and frictionless commercial fleet management experience.

• Portal: Create an enterprise front-end experience, seamless login (SSO) across all major Bridgestone and participating third-party entities and platforms.
• Design and User Experience: collaborate with digital marketing teams to enable an enterprise “Bridgestone” experience.
• System Integration: Connect seamlessly with fleet dispatch systems, dealer POS, and procurement systems to streamline operations. API and webhook catalog, internal and third-party integrations, including fleet management systems (FMS).
• Data and Insights: Render dashboards that facilitate data-driven decision-making and substantiate enterprise value creation across multiple platforms.
• Service Event Management: Render user interface and dashboard that facilitates real-time service scheduling and reporting for routine and emergency tire services.
• Streamline billing processes, making it easier to reconcile and resolve invoices.
• Drive fleet service compliance and performance monitoring to support network SLAs.

Activities

• Leads product lifecycle activities, including vision, strategy, and roadmap.
• Serves as liaison between customers, business, technical and design teams, leading cross-functional initiatives and managing task, blockers, and dependencies.
• Gathers stakeholder and customer needs and translates into clear product requirements and business cases.
• Manages Product Owner(s) and engagements with internal and external development partner (vendor management) to ensure timely and quality product delivery.
• Develops and maintains a curated product backlog that maximizes value and aligns with product vision, strategy, and internal and external customer needs.
• Responsible for driving items through development funnel and stage gate management, ensuring governance measures and control changes are adhered to in the delivery cycle.
• Escalates questions/concerns/delays to stakeholders for resolution.
• Tracks and manages implementations, change requests, and release schedules.
• Supports sales, customer success, and operation leads on customer initiatives, including discovery, delivery, and on-boarding cycles.
• Communicates and updates stakeholders on product goals, backlog status, and release schedules.

• Undergraduate degree in business or related field; MBA Preferred.
• 10 Years of professional experience, with emphasis on Product Management / Project Management for software and / or subscription products.
• Experience with software solutions for automotive and/or commercial fleets a plus
• Experience leading product activities with onshore and offshore technical resources.
• People leader with demonstrated success leading complex cross-functional teams, comprised of diverse internal and third-party party groups.
• Proficient with financial analysis; able to drive a business case exercise in partnership with finance to drive investment decisions across innovation framework (stage gate).
• Exceptional communication skills; comfortable developing content and driving discussions and customer engagements with technical and business stakeholders.
• High-energy, self-directed, and collaborative.
• Ability to travel, as needed.

At Bridgestone, you are Free to Be

We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need.

What we offer

At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you:

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• A diverse and inclusive team.

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.