What are the responsibilities and job description for the Bilingual (French) Customer Support Representative position at Bridgestone Americas?
Company Overview
Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a "Bridgestone West" strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.
At Bridgestone, you are Free to Be
We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need.
Job Category
Customer Support
Position Summary
This position manages support to our authorized independent US and Canadian dealers and company-owned locations for our products in the Commercial Division. You are the key point of contact for dealers and field sales representatives for fulfillment of orders and developing solutions for timely resolution of issues. This role is responsible for critical analysis of the fulfillment process including assessing product availability, determining estimated dates of order fulfillment and communicating to drive results and long-term solutions to meet customer's needs. Assigned accounts are proactively managed to communicate with the customers timely on the status of their accounts and anticipate customer needs.
Responsibilities
This is a French / English bilingual position requiring fluent verbal / written communication skills in both languages Proactive account management for assigned accounts to support the needs of our customers and Sales representatives with collaborative interactions Handle multiple priorities and work in a fast-paced team environment (phone / salesforce cases / email) Monitor & track orders to ensure delivery requirements and shipments are being met to the customers' satisfaction Evaluate situations and determine the best path of resolution Analyze and interpret data for customer orders providing timely feedback to the customer and sales representative Leverage networks and resources available when problems arise to find effective and innovative solutions that maintain relationships without negatively effecting business results Manage new product launches to increase speed to market and ensure smooth transition Responsible for learning, effectively using and coaching others on marketing programs and selling tools (Salesforce, dealer portal) Minimum Qualifications Typically requires a minimum of 2-4 years of related experience
Minimum Qualifications
Typically requires a minimum of 2-4 years of related experience
What we offer
At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you : A supportive and engaging onboarding experience to ensure a smooth transition into our team. The opportunity to develop and grow, through training and regular mentorship. Corporate Social Responsibility activities. A truly global, dynamic and challenging work environment. Agility and work / life effectiveness and your long-term well-being. A diverse and inclusive team._Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and / or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law._
Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment. Learn More
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