Senior Solutions Engineer

Company Overview

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a "Bridgestone West" strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

Job Category

Engineering & Science

Position Summary

This position plays a vital role in leading the efficient execution and successful completion of our Bridgestone Mining Solutions initiatives, ensuring adherence to scope, schedule, and budget parameters. Oversee the implementation of global strategies for Mining Solutions, fostering a culture of high performance and quality within the organization. Strive to attain a high level of satisfaction, engagement, and loyalty among internal and external stakeholders.

As a Senior Solutions Engineer, you'll be responsible for managing initiatives with cross functional resources to ensure consistent, efficient, and effective implementation of solutions, as well setting the conditions for a sustainable and profitable growth of said solutions over time. Provide feedback to the leadership team to ensure realistic execution of plans are aligned with strategic initiatives and business goals. Instill by example a culture of success and continuous improvement, applying analytics and PDCA cycle to enhance key areas of the business and address shortcomings.

Responsibilities

• Accountable as a single point of contact and escalation to track cross-department, cross-process or cross-site issues and facilitate closure through coordination of appropriate resources (both internal/external).
• Assist with opportunities to expand usage and adoption of Bridgestone Mining Solutions.
• Develop and execute regular Strategic Success Plans in partnership with your assigned accounts.
• Drive Engagement for all Bridgestone Mining Solutions.
• Develop relationships at all levels of the organization.
• Close the loop on all feedback including product enhancement requests, outstanding issues, and strategic improvement initiatives.
• Provide ad-hoc services for general coordination.
• Track & monitor status and identify areas of concern.
• Provide updates, executive summaries, and guidance to the team as required.
• Provide root-cause analysis of escalated issues when required. Lead 'lessons learned' initiatives as appropriate.
• Identify areas for improvement not only in our products and services but also in the Mining Solutions functions.
• Communicate internally with relevant stakeholders in sales, marketing, product, and engineering through optimizing and improving existing products and services or identifying other products to improve outcomes.

Minimum Qualifications

• Bachelor's degree or equivalent combination of education and work experience. Typically requires a minimum of 5 years of related experience in project management, customer service or mining industry.

Focused Area of Expertise:

• Exceptional organizational, presentation, and communication skills, both verbal and written.
• Effective escalation management skills.
• Excellent analytical capabilities to break down complex technical tasks into executable and measurable steps.
• Demonstrated ability to deal with change and excel in high-stress situations.
• You foster a consistent understanding of strategy, translate it into defined plans, and "stay the course" to implement it while anticipating and identifying where change or mitigation is needed.
• You introduce new ideas and processes which improve performance and productivity.
• Desire/ability to work in a fast-paced, team-oriented environment.
• Innovative thinker capable of operating both in a strategic capacity (big-picture perspective) and a hands-on/execution capacity.
• Excellent work ethic and Leadership skills.
• Excellent proficiency in Microsoft Office (Word, Excel, PowerPoint, Project, Visio).
• Proficient in CRM Tools (Ex. Salesforce).
• Ability to work effectively with minimal supervision.
• Strong analytical, diagnostic, problem-solving, time management, and organizational skills.
• Excellent verbal and written communication skills.
• Knowledge of the mining industry and related technologies is a plus.
• Project Management Professional (PMP) Certification is a nice to have.
• Ability to travel as needed.

At Bridgestone, you are Free to Be

We believe people can only provide superior service and quality to others when they feel safe bringing their chosen version of themselves to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. So, show us what you are made of, because who you are is what we need.

What we offer

At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you:

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• An effective and inclusive team.

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider all individuals for employment based on their unique merit and without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.