What are the responsibilities and job description for the Facilitation Specialist-PPL position at BRIDGES?
POSITION DESCRIPTION: BRIDGES operates a variety of programs guided by the philosophy of Independent Living to provide services and supports for individuals with disabilities so that they may experience autonomy in all areas of living. The CDPAP Facilitation Specialist maintains a minimum caseload of 175 to 200 consumers who are individuals with disabilities and their Personal Assistants to successfully meet the requirements associated with CDPAP.
- Highschool diploma required and a minimum 2 years' experience in Human Services or Customer Service field
- Provides person-centered, need-based program education and guidance to consumers and authorized representatives specific to individual choices, goals, and desired outcomes.
- Builds relationships to support a positive consumer and personal assistant experience.
- Ensure proper review and submission of all required documentation for timely enrollment completion.
- Maintains documentation of all encounters with consumers, personal assistants and informal supports in accordance with applicable policies and procedures.
- Ensure time and attendance compliance by monitoring usage and providing education where needed.
- Respond to all inquiries in a timely manner and promptly address all questions and concerns as needed.
- Responsible for learning program policies to ensure ability to respond to customer service inquiries.
- Attends all required trainings and in-service programs
- Additional duties as assigned
- Spanish speaking a must
- Capable of communicating with and in a manner that is culturally sensitive to individuals with disabilities
- Familiarity with homecare a plus
- Ability to provide exemplary customer service
- Working knowledge of Microsoft Office Software, including Excel, Word and Power Point.
- Ability to become proficient on other software products as utilized by the position
- Excellent interpersonal, organizational, written and oral communication skills; able to interact with all levels of associates in a respectful, confidential manner
- Effective and collaborative team player
- Maintain strong work ethic and strict adherence to code of ethics, standards of conduct and confidentiality requirements.
Benefits:
- 403B
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Job Type: Full-time
Pay: $21.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $21