Mobile Case Manager

Bridges Outreach, Inc. believes that Outreach Specialists are a key component to eradicating homelessness. We are looking for Outreach Specialists with caring hearts, a problem-solving approach, and a high attention to detail and data quality.

Reporting to the Program Manager, the Mobile Case Manager will be responsible for traversing Union County to identify and provide services to people experiencing unsheltered homelessness. The ideal Mobile Case Manager candidate will have previous experience working with chronically homeless populations.

The Mobile Case Manager will engage individuals with mental health diagnoses and substance use disorders and will establish many trusting relationships with individuals who have been homeless for several years with limited to no access to resources. The Mobile Case Manager will successfully connect street homeless individuals to services and help to create goal plans aimed ultimately to establishing better overall health, housing, and independence.

This position requires a proactive individual with excellent interpersonal, communication and organizational skills. Most importantly, Bridges Outreach is looking for a person with a heart to serve. Additionally, the Mobile Case Manager will assist in the coordination of our weekly Outreach Runs. This will include the ability to train, onboard, and support volunteers supporting the outreach work.

The shift available is full-time, based out of our Summit, NJ office:

Shift: 7:30 AM to 3:30 PM

• Days: Monday, Wednesday and Friday

Shift 3:00 PM to 11:00 PM

• Evenings: Tuesday & Thursday

**Some evening and weekend availability may be required**

RESPONSIBILITIES of the Mobile Case Manager, Project Connect:

• To engage daily with individuals experiencing homelessness in a trusting and supportive relationship, providing emotional support and focusing on target goals.

• To leverage non-coercive, trauma-informed practices to build that trust and establish oneself as a partner in their journey out of homelessness

• To encourage clients to access services for which they qualify, to order to achieve goals on their service plans

• Providing immediate transportation to clients to urgent services when needed. This could include shelter transport or transport to a warming center/drop -in center and more.

• Provide mobile case management services including:

• Orient clients to the services and requirements for services available
• Conduct initial intakes and assessment to determine client’s emergency and immediate needs
• Collaborate with mental health providers, substance use treatment programs, shelters, and housing agencies.
• Maintain contact with referral sources
• Participate in field visits and transport clients to medical/housing/mental health/substance abuse treatment appointments
• Engaging clients in a trusting and supportive treatment partnership, providing emotional support while maintaining professional boundaries.
• Participate in case collaborative meetings with Project Connect Staff
• Responsible for inputting accurate data in customized database

• Proficient in Google suite and Microsoft Office (Word, Excel, PowerPoint), HMIS a plus

• Outstanding written and oral communication and interpersonal skills

• Strong time management and organizational strategies; ability to manage multiple projects and prioritize efficiently

• Willingness and ability to work with diverse identities and lived experiences. * Ability to lift 35 pounds

• Other functions as needed

Competencies:

• Communication Proficiency
• Strong organizational, interpersonal, and crisis intervention skills.
• Pays extreme attention to detail
• Proactive
• Results Driven
• Ability to Multi-Task
• Strong notetaking skills
• TEAM PLAYER

Education:

• Bachelor’s degree in Social Work, Human Services, Psychology, or related field preferred (or equivalent experience).

Experience:

• Prior experiences working with vulnerable populations (e.g. homelessness, behavioral health, substance use)
• Preferred: One year as a street outreach worker/ homeless services case manager or related experience
• Experience working in an environment with high client volume
• Sensitivity to economic and sociological barriers
• Crisis de-escalation certification (Plus)
• BSW (Plus)

Requirements:

• Valid driver’s license with 0 points
• Ability to be insured through company driver’s policy
• 90% plus travel required (company vehicle provided)
• This position requires working outdoors in various weather conditions.
• Bilingual (English/Spanish) PLUS

Schedule:

• Must be available to work an 8-hour shift
• Monday to Friday
• Available to cover shifts when needed

Ability to commute/relocate:

• Summit, NJ 07901: Reliably commute or planning to relocate before starting work (Required)

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $50,000 - $60,000