Resident Service Coordinator

Bridges Community Action Partnership is seeking a passionate Resident Service Coordinator for our Madison and Shelby County offices to empower residents, connect families to vital resources and help build stronger, healthier communities throughout the county.

ESSENTIAL FUNCTIONS:

• Maintain and manage a caseload of up to 50 program participants.
• Assess resident needs and develop service plans to support self-sufficiency and stability.
• Coordinate and monitor delivery of supportive services through community partners, tribal departments, and other organizations.
• Connect participants to appropriate resources and track service outcomes.
• Communicate effectively with residents, partners, and stakeholders to support program goals.
• Plan and facilitate educational workshops and community events, including the facilitation of Getting Ahead classes.
• Maintain accurate case records, documentation, and required reports. Demonstrate proficiency in software used to track KPls and program outcomes.
• Knowledge of procedures and eligibility requirements for federal and applicable state entitlement programs.
• Understanding of federal nondiscrimination laws and legal liability related to service coordination.
• Knowledge of aging-related issues and elder services.
• Familiarity with disability services and mental health resources.
• Awareness of substance abuse issues, including drug and alcohol use among older adults.
• Working knowledge of local supportive services for youth, adults, seniors, and individuals with disabilities.
• Ability to advocate for low-income families, older adults and individuals with disabilities.
• Strong skills in organization, problem-solving and achieving results.
• Ability to deliver eligible activities in compliance with nondiscrimination requirements.
• Experience working with underserved communities.
• Flexibility for other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS:

• College degree or significant relevant work experience. A Bachelor of Social Work or degree in Gerontology, Psychology, or Counseling is preferable, although any other completed college degree is fully acceptable.
• High-school diploma or equivalency
• At least two years of experience in social services, counseling, or related field
• Ability to be an advocate for all clients we serve.
• Demonstrated knowledge of emergency services programs and community resources.
• Valid driver’s license and be insurable under agency policy.

PHYSICAL REQUIREMENTS:

• Requires standing, bending, reaching, sitting and working with office equipment such as computer, telephone, etc.
• Lifting up to 50 lbs. occasionally
• Operating an agency vehicle occasionally

ENVIRONMENTAL REQUIREMENTS:

• Typical office work environment and sound level
• Extended hours may be required during critical workloads

Benefits

• Four-day work week (34 hours, full time position)
• Performance based Increase in pay after 90 days
• Health, Vision & Dental
• PTO, Sick leave (Covering employee & immediate family) & Vacation
• Flexible work enviroment
• 403B Plan (company contribution up to 3%)
• Generous Paid Time Off (Vacation, Sick & Personal)
• Paid holidays

WHY MAKE BRIDGES YOUR CAREER CHOICE? Our Integrity, Compassion, Accountability, Respect & Excellence within the community as well as the workplace, makes for an exceptional work/ team environment.

Job Type: Full-time

Pay: From $37.80 per hour

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Conditions of Employment: The selected candidate must successfully complete a criminal background check and pre-employment drug screening. As a federally funded organization, our drug testing complies with federal regulations, which include testing for marijuana. Please acknowledge your understanding.

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $38