Orthopedic Front Desk Manager

Job Description

Join the Team at Bridger Orthopedic – Now Hiring a Patient Services Manager.

Are you a leader who enjoys developing people while remaining actively involved in the day-to-day operation? Bridger Orthopedic & Sports Medicine is seeking a Patient Services Manager to lead our front office team while serving as a working member of the department.

This position is ideal for someone who thrives in a fast-paced healthcare environment, enjoys coaching and mentoring employees, and believes exceptional patient service starts at the front desk.

Position Summary

The Patient Services Manager is responsible for overseeing the daily operations of our front desk team while actively performing front desk responsibilities as needed. This is a hands-on leadership role that balances staff management, operational oversight, and direct patient interaction to ensure an exceptional patient experience.

Essential Responsibilities

Leadership & Management

• Lead, coach, and develop a team of Patient Service Specialists.
• Foster a positive, accountable, and patient-centered culture.
• Conduct performance evaluations and provide ongoing coaching and feedback.
• Assist with hiring, onboarding, training, and employee development.
• Manage staffing schedules to ensure appropriate coverage.
• Address employee concerns and performance issues in a timely and professional manner.

Operations

• Oversee daily front desk workflow across multiple clinic locations.
• Ensure efficient patient check-in and check-out processes.
• Monitor registration accuracy, insurance verification, and collection of patient payments.
• Identify workflow improvements that enhance efficiency and patient satisfaction.
• Ensure compliance with HIPAA and organizational policies.
• Assist in escalated patient concerns
• Collaborate with providers and other departments to resolve operational issues.

Working Manager Responsibilities

• Regularly work alongside the front desk team by assisting with:
• Patient check-in and check-out
• Scheduling appointments
• Insurance verification
• Collecting copays and balances
• Resolving patient concerns
• Step into staffing gaps as needed to maintain excellent patient service.

Qualifications

• Previous leadership or supervisory experience required.
• Healthcare or medical office experience strongly preferred.
• Excellent customer service and communication skills.
• Strong organizational and problem-solving abilities.
• Ability to multitask and remain calm in a fast-paced environment.
• Experience with electronic medical records (EMR) systems preferred.
• Proficient with Microsoft Office applications.

What We're Looking For

The successful candidate will be:

• A servant leader who enjoys helping others succeed.
• Highly organized and dependable.
• Positive, approachable, and professional.
• Comfortable making decisions and solving problems.
• Able to balance leadership responsibilities with hands-on patient care.
• Passionate about delivering an outstanding patient experience.

Why Join Bridger Orthopedic & Sports Medicine?

At Bridger Orthopedic & Sports Medicine, our employees are an essential part of delivering exceptional orthopedic care to our community. We offer a collaborative team environment, opportunities for professional growth, and the chance to make a meaningful impact on both our patients and our staff.

Benefits:

Bridger Orthopedic offers a competitive salary and benefits package including medical, dental, vision and life insurance, paid time-off, and a generous 401(k) and profit-sharing plan.

Job Type: Full-time

Pay: From $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• What is your desired wage?
• Are you able to work full time Monday through Friday?

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person

Salary : $24