What are the responsibilities and job description for the FOOD SERVICE LODGE SUPERVISOR position at Bridger Bowl?
SUMMARY:
Supervise the Food Service operations and employees in the specific lodge scheduled to ensure quality menu items and service to customers in a timely manner.
PRIMARY DUTIES:
- Ensure daily setup of lodges and timely execution of kitchen & cafeteria operations to meet established standards.
- Maintain a high level of customer service across all areas of the department.
- Monitor and manage the flow of customers throughout the building.
- Serve as an information resource for both guests and staff.
- Supervise and support employees, filling in subordinate roles when necessary.
- Assist the Food Service Managers with training, supervision, and employee documentation.
- Monitor food quality and portion control standards.
- Ensure cleanliness of public areas, restrooms, and back-of-house spaces throughout the day; maintain restroom supplies.
- Promote and develop suggestive selling techniques among staff.
- Oversee cash handling procedures, support best practices, and reconcile register drawers daily.
- Ensure the security of the building during and after hours.
- Monitor and distribute deliveries and inventory as needed.
- Report facility and building system issues to the Facilities Department.
- Help establish, implement, and enforce Bridger Bowl and Food Service policies and procedures.
- Comply with and enforce all Montana Department of Health and Liquor Control Board regulations.
EMPLOYEE EXPECTATIONS:
- Demonstrate good judgment and maintain a positive, enthusiastic attitude throughout the season.
- Be reliable, punctual, and dependable; adhere to a consistent schedule, including holidays.
- Help maintain an environment conducive to safety, fun and learning.
- Communicate clearly and professionally with parents, children, supervisors, and coworkers.
- Display a genuine desire to share knowledge of the sport and inspire others to enjoy it.
- Exercise discretion and maintain confidentiality of all protected information.
- Follow operational procedures with attention to detail and accuracy.
- Understand and comply with Bridger Bowl Policies and Procedures.
- Contribute to Bridger Bowl's sustainability goals through daily practices.
SUPERVISION:
- Supervision Given: This position is responsible for shared supervision of the Food Service employees.
- Supervision Received: Works under the supervision of the Food Service Operations Manager. Receive assignments as directed, with clear expectations, available guidance, and periodic performance reviews as needed or during check-ins.
EMPLOYEE BENEFITS:
- Free Employee Season Ski Pass
- Montana Ski Area Association (MSAA) – free day tickets
- Free day passes to Crosscut Mountain Sports Center
- Aflac Accidental Insurance coverage while employed
- Sick leave based on hours worked
- Local Bozeman Ski Shop discounts
- Bridger Bowl employee discounts on food, lessons, rentals, and retail purchases.
- Employee Ski Day
PREFERRED QUALIFICATIONS:
- Experience in food & beverage service, customer service, supervision and/or knowledge of the restaurant industry.
- Experience in cash handling and POS systems.
- Excellent written and verbal communication skills, including active listening skills.
- Previous training in food handling regulations including responsible alcohol service techniques and best practices.
WORK ENVIRONMENT:
- Outdoors: Regularly work in wet, cold, quickly changing winter conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces.
- Indoors: Can be exposed to hazardous conditions and equipment that may result in minor cuts or burns. Are often exposed to hot and cold temperatures, such as working near ovens, or retrieving food from freezers.
- Exposure: Are frequently exposed to contaminants, such as cleaning supplies and chemical degreasers. Are often exposed to sounds and noise levels that are distracting and uncomfortable. Sometimes it requires work in extremely bright or inadequate lighting.
- Work physically near others throughout the shift.
PHYSICAL AND MENTAL DEMANDS:
- Ability to reach, crouch, kneel, stand, bend or be on your feet for extended periods of time.
- Be capable of lifting and carrying 50 lbs.
- Learning new tasks, remembering processes, maintaining focus, communicating effectively with coworkers and visitors, and having the ability to complete tasks independently and efficiently.
SPECIAL REQUIREMENTS AND ADDITIONAL INFORMATION:
- Employment is contingent upon successful completion of a criminal background check.
- Everyone is welcome to apply for this position, but applicants must be legally authorized to work in the United States and Bridger Bowl does not currently provide visa sponsorships.
- Successful candidates must have the ability to understand and communicate in English with adequate proficiency to follow directions from supervisor, read and understand safety guidelines and directions to prevent accidents or injuries from occurring, and effectively communicate with visitors and staff.
- This role is part of a shared tip pool, where tips are distributed among staff based on agreed criteria—encouraging teamwork and boosting collective earnings.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation(s). The requirements listed above are representative of the knowledge, skill, and/or ability required.
- This job description is not intended to be an exhaustive list of all duties, working conditions, responsibilities or qualifications associated with the job, nor does it restrict the tasks that may be assigned. This is not an employment contract and there is no guarantee of work hours. Work hours are dependent on snowfall and workload.
EEO STATEMENT:
- Bridger Bowl Ski Area is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification outlined by federal, state, or local laws.
