What are the responsibilities and job description for the FACILITIES PARKING COORDINATOR position at BRIDGER BOWL?
SUMMARY:
Coordinate the parking lot’s daily operations to provide a positive, safe, and efficient parking experience for our guests.
PRIMARY JOB DUTIES:
- Maintain a high level of customer service to enhance the overall guest experience.
- Communicate clearly and effectively with guests, supervisors, and coworkers.
- Provide knowledgeable support regarding Bridger Bowl products, services, and experiences.
- Assist in resolving guest concerns or escalate to Managers as needed.
- Coordinate the parking lot operations including:
- Support the hiring, training, and coordination of Parking Associates, assigning daily tasks and ensuring staff performance.
- Coordinate vehicle and foot traffic in the parking lots to ensure safe and efficient flow
- Monitor and help mitigate for safety hazards and respond to emergencies as needed.
- Coordinate the setting up and maintenance of parking lot signage, cones and barriers to direct traffic.
- Inform guests of designated parking areas and direct improperly parked vehicles to the proper designated areas.
- Restrict parking access to permitted vehicles in Lot A, redirecting vehicles that do not meet the requirements.
- Assign additional tasks and duties to Associates during down-time.
- Coordinate the Associates to control the egress of traffic at the end of the day, to streamline and support efficient flows of traffic as guest leave.
- Enforce Bridger Bowl Parking Policies and procedures and ensure staff accountability.
- Communicate with the Facilities Manager regarding staffing, performance, operational and equipment needs
- Coordinate with other departments for operational efficiency as needed.
- Perform additional duties as assigned by the Facilities Manager.
EMPLOYEE EXPECTATIONS:
- Demonstrate good judgment and maintain a positive, professional, and enthusiastic attitude throughout the season.
- Be reliable, punctual, and dependable; adhere to a consistent schedule, including holidays.
- Display a genuine desire to share knowledge of the sport and inspire others to enjoy it.
- Exercise discretion and maintain confidentiality of all protected information.
- Follow operational procedures with attention to detail and accuracy.
- Be flexible and adaptable to ever-changing situations and workload.
- Maintain a clean and orderly work environment.
- Comply with and enforce Bridger Bowl policies and procedures.
- Contribute to Bridger Bowl's overall sustainability goals.
SUPERVISION:
- Supervision Given: This position is responsible for the shared supervision of the Parking Associates.
- Supervision Received: Works under the supervision of the Facilities Managers. Receive assignments as directed, with clear expectations, available guidance, and periodic performance reviews as needed or during check-ins.
EMPLOYEE BENEFITS - SEASONAL
- Free Employee Season Ski Pass
- Montana Ski Area Association (MSAA) – free day tickets
- Day passes to Crosscut Mountain Sports Center
- Aflac Accidental Insurance coverage while employed
- Sick leave based on hours worked
- Local Bozeman Ski Shop discounts
- Bridger Bowl employee discounts on food, lessons, rentals, and retail purchases.
- Employee Ski Day
Qualifications:
REQUIRED QUALIFICATIONS:
- Possess a valid driver’s license and clean driving record.
- Experience in customer service, including excellent communication skills.
- Experience leading or coordinating others as part of a team.
WORK ENVIRONMENT:
- Outdoor: Work regularly in wet, cold, rapidly changing weather conditions, requiring protective apparel and equipment to prevent exposure.
- Works physically near others throughout the shift.
PHYSICAL & MENTAL DEMANDS:
- Ability to reach, crouch, kneel, stand, bend, lift and/or remain sitting for extended periods of time.
- May require moving items that weigh up to 25 lbs.
- Fast-paced, high-demand environment during peak periods requiring alertness, quick decision-making, and efficiency to maintain safety.
- Requires the ability to learn new tasks, remember processes, maintain focus, communicate effectively with coworkers and visitors, handle stressful situations and upset customers, and completing tasks independently and efficiently.
SPECIAL REQUIREMENTS AND ADDITIONAL INFORMATION:
- Everyone is welcome to apply for this position, but applicants must be legally authorized to work in the United States and Bridger Bowl does not currently provide visa sponsorships.
- Successful candidates must have the ability to understand and communicate in English with adequate proficiency to follow directions from supervisor, read and understand safety guidelines and directions to prevent accidents or injuries from occurring, and effectively communicate with visitors and staff.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation(s). The requirements listed above are representative of the knowledge, skill, and/or ability required.
- This job description is not intended to be an exhaustive list of all duties, working conditions, responsibilities or qualifications associated with the job, nor does it restrict the tasks that may be assigned. This is not an employment contract and there is no guarantee of work hours. Work hours are dependent on snowfall and workload.
EEO STATEMENT:
- Bridger Bowl Ski Area is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification outlined by federal, state, or local laws.
Salary : $24