What are the responsibilities and job description for the AWS Operations Engineer position at BridgePhase?
BridgePhase is a software engineering company focused on designing, building, securing, and operating cutting-edge software solutions that drive mission success and operational excellence for Federal Government organizations. Our mission is to empower our clients and employees to realize their potential, achieve amazing results, and advance the mission of our Federal government. We do this by providing an environment that fosters the growth, innovation, collaboration, and delivery excellence needed to achieve successful and lasting transformative IT modernization. With BridgePhase, federal agencies gain a trusted partner dedicated to delivering high-performing solutions that advance the nation's most critical objectives.
BridgePhase is seeking an AWS Infrastructure Operations Engineer to join our team supporting the Department of Homeland Security (DHS). The ideal candidate will provide expert-level support for AWS cloud infrastructure and DevSecOps platform operations, ensuring system reliability, security, and optimal performance in a production environment. This is a remote position.
In this position, you can expect to:
- Support AWS cloud infrastructure monitoring, alerting, and logging for mission-critical systems
- Provide Tier 3 support for infrastructure-related incidents and service requests
- Troubleshoot issues related to compute, storage, networking, and security services
- Investigate and diagnose performance bottlenecks and resource constraints
- Support CI/CD pipeline infrastructure and resolve platform-level deployment failures
- Perform root cause analysis for infrastructure incidents and implement preventive measures
- Manage infrastructure configuration updates through Infrastructure as Code (IaC)
- Coordinate incident response activities with development, security, and operations teams
- Support infrastructure maintenance including patching, scaling, and backup verification
- Monitor security events and respond to potential threats or vulnerabilities
- Optimize AWS resource utilization and support cloud cost management initiatives
- Maintain documentation of infrastructure configurations and operational procedures
- Support disaster recovery testing and business continuity planning
- Ensure infrastructure environments comply with federal security requirements and audit controls
- Collaborate with DevSecOps teams on automation and tooling improvements
- Interface with AWS support and third-party vendors for escalated infrastructure issues
As with any technical environment, the exact role responsibilities will evolve with the changing needs of our client. We are looking for versatile candidates who thrive on new challenges and can readily adapt to additional responsibilities beyond those listed above.
Preferred Experience and Qualifications:
- At least 8 years of total professional experience supporting infrastructure operations, cloud engineering, or DevOps environments
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical discipline
- Strong experience with AWS core services such as EC2, S3, RDS, VPC, ELB, Route53, and CloudFront
- Experience with AWS security services including IAM, KMS, CloudTrail, and GuardDuty
- Experience with Infrastructure as Code tools such as Terraform or CloudFormation
- Experience with container platforms such as Docker, ECS, or Kubernetes
- Experience with CI/CD platforms such as Jenkins, GitLab CI, or AWS CodePipeline
- Strong Linux/Unix system administration skills
- Experience with monitoring tools such as CloudWatch, Datadog, or New Relic
- Familiarity with networking concepts including VPC, subnets, routing, DNS, and VPN
- Understanding of federal security compliance frameworks such as FedRAMP, FISMA, and NIST
- Experience with scripting languages such as Python or Bash
- Existing or recent DHS clearance is a major plus. Public trust clearance will be required.
While we've outlined our ideal candidate, we recognize that talent comes in many forms. If you don't check every box but possess a strong design aptitude, a passion for creating exceptional user experiences, and a drive to learn and grow, we strongly encourage you to apply. We value designers who demonstrate curiosity, adaptability, and a solid foundation in user-centered design principles. If you're excited about the challenge of enhancing digital experiences for government agencies and are willing to dive into new technologies and methodologies, we want to hear from you. Our team thrives on diverse perspectives and experiences.
About Our Company:
At BridgePhase, our values shape our culture and guide our actions. We act with integrity, honesty, and respect, earning trust and fostering collective success. We are critical thinkers and problem solvers, driving innovation and positive disruption to solve hard challenges at speed and scale. Our work is characterized by courage, compassion, commitment, and teamwork. We apply disciplined engineering principles and a proven agile approach that deliver flexible, simplified, durable and performant solutions that drive continuous improvement and have lasting impact and sustained value. Additionally, we invest in our communities through strategic charitable initiatives, empowering our employees to make meaningful contributions to causes they are passionate about.
Our Benefits:
We pride ourselves on providing top-tier benefits that rival those found in larger organizations. Some of the perks our team enjoys include:
- Competitive compensation that reflects your skills and impact
- Multiple bonus programs rewarding performance, company growth, and employee referrals
- Flexible PTO with 20 days to use when you need them
- All federal holidays paid to help you truly recharge
- Paid sick leave because health always comes first
- 100% paid parental leave
- 401(k) with 6% match and no vesting period
- Top-tier medical, dental, and vision plans with low out-of-pocket costs
- Short- and long-term disability and life insurance included
- Pet insurance to support your four-legged family
- Annual professional development budget for training, certifications, and conferences
- Two paid community service days for causes that matter to you
- Social pod budget to connect with teammates wherever you live