What are the responsibilities and job description for the Call Center Member Services Representative position at bridgecu?
Here at Bridge Credit Union, we strive to serve our communities with excellence at every opportunity by expanding our borders and creating new and improved ways to serve. Without our dedicated staff, we would not be able to reach our goal of great service! If you are looking to expand your knowledge, develop in your career and grow within a rapidly growing company, this opportunity may be for you!
- We offer: Affordable health and vision insurance
- Free dental insurance
- 401K plan with up to a 5% match,
- Accrued vacation and injury/illness leave
- Short-term and Long-term Disability
- Life insurance
- And more!
Call Center environment.
Job Description:
Call Center environment. Performs a broad variety of member services functions such as opening and closing accounts, renewing certificates, and assisting members with account inquiries and problems. Answers members' questions regarding Credit Union services provided and performs a variety of account maintenance duties. Actively cross-sells Credit Union services. Performs specific assigned duties and assists other Member Services Representatives/Specialist with duties as required. Serves members promptly and professionally.
Work Schedule
Full time position
Monday - Thursday 8 a.m. to 5 p.m.,
Friday 8 a.m. to 6 p.m.,
Saturday 9 a.m. - 1 p.m.
Qualifications:
High school graduate or equivalent.
Required knowledge:
Call center experience preferred.
Requires clear, effective verbal communication skills. Professional appearance, dress, and attitude.
The ability to operate related computer applications and business equipment including adding machine, copy machine, coin and money counting machines, and telephone. Data entry skills.