What are the responsibilities and job description for the Operations Director position at Bridge Street Ministries?
Operations Director
Bridge Street Ministries Location: 1034 Bridge Street, Grand Rapids, MI
Position Type: Full-time, Salaried
Salary: $60,000 – $70,000 (Commensurate with experience)
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About Bridge Street Ministries
Our Mission: Equipping and empowering youth, through holistic development, to be the future leaders of restoration and hope in their communities.
Our Vision: The shalom of Christ reflected in transformed lives that cultivate thriving communities.
At Bridge Street Ministries (BSM), we believe that healthy systems lead to healthy ministry. We are seeking a strategic, systems-minded leader to serve as our Operations Director. This individual will build upon and maintain the "Internal Architecture" and scaffolding necessary to support a flourishing, mission-aligned culture.
The Role
The Operations Director is a high-level leadership position reporting directly to the Executive Director. You will be the engine behind our after-school and gap year programs, ensuring our "human engine" is cared for and our organizational machinery runs with excellence. This role is a unique blend of Relational HR and Strategic Systems Design—perfect for someone who loves refining processes just as much as they love investing in people.
Benefits
- Health Coverage: Healthcare coverage through Samaritan Ministries Health Share Network.
- Time Off: Paid Time Off (PTO) and paid holidays.
- Growth: Certified professional development opportunities.
- Tools: Work computer and cell phone stipend.
- Culture: A supportive, mission-oriented team environment where your faith and work intersect daily.
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Primary Responsibilities
Relational HR & Staff Development (40%)
- Lead the end-to-end hiring, screening, and onboarding process for staff and volunteers.
- Design and oversee annual Professional Development (PD) plans to help our team grow.
- Cultivate staff health by planning summits, retreats, and team-building rhythms.
Systems & Program Logistics (30%)
- Refine the operational "machinery" behind our after-school and gap year programs.
- Manage internal communication rhythms to ensure organizational alignment.
- Oversee commercial leases (including Eden Cafe) and facility maintenance.
Policy, Compliance & Safety (20%)
- Author and review the Staff Handbook and program-specific SOPs annually.
- Oversee Abuse Prevention and Transportation training to ensure a safe environment.
- Act as the primary liaison for our external HR Consultant regarding legal compliance.
Financial Strategy & Stewardship (10%)
- Develop and maintain organizational financial policies.
- Manage facility and operational budgets in collaboration with the Executive Director.
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Qualifications
- Faith: A committed follower of Jesus who adheres to BSM’s statement of faith and Christ-centered approach to community development.
- Experience: 3–5 years of experience in operations, HR, or non-profit management.
- Education: Bachelor’s degree required; Master’s in a related field is a plus.
- Systems Thinking: A proven ability to translate a big-picture vision into actionable, documented processes.
- Emotional Intelligence: High EQ with a "people-first" temperament; ability to handle confidential personnel matters with discretion.
- Initiative: A self-starter who identifies operational gaps before they become crises.
Skills & Work Styles
- Strategic Thinking: Analyzing complex systems for long-term organizational health.
- Conflict Resolution: Navigating staff dynamics with grace, wisdom, and Biblical principles.
- Integrity: Absolute trustworthiness with personnel information and financial oversight.
Are you ready to build the systems that empower the next generation of leaders? Apply today to join the Bridge Street Ministries team.
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- Paid time off
Application Question(s):
- Do you have experience working within a non-profit or faith-based organizational structure?
Education:
- Bachelor's (Preferred)
Experience:
- Operations or HR: 3 years (Preferred)
Work Location: In person
Salary : $60,000 - $70,000