Medical Assistant - Mandarin Speaking Preferred

Job description:

Mandarin-speaking candidates are strongly preferred for this position.

We are seeking a dependable, organized, and patient-focused Medical Assistant, preferably fluent in Mandarin and English, to join our ambulatory surgery center team. A significant part of this role involves direct patient interaction, and Mandarin language skills are highly valued to help us communicate effectively with and provide a comfortable experience for our Mandarin-speaking patients.

The Medical Assistant will work closely with our Registered Nurses and administrative staff to support daily clinical operations, facilitate efficient patient flow, prepare and maintain patient care areas, and assist with patient care as directed.

The ideal candidate is bilingual in Mandarin and English, proactive, adaptable, and comfortable working in a fast-paced surgical environment.

Responsibilities

• Assist Registered Nurses with patient care and clinical duties as requested.
• Facilitate efficient and timely patient flow throughout the center.
• Accompany patients throughout the admission, pre-operative, recovery, and discharge process as appropriate.
• Interview patients and obtain and document vital signs, including blood pressure, pulse, temperature, weight, and other required information.
• Assist with communication for Mandarin-speaking patients within the scope permitted by center policy and applicable interpreter requirements.
• Perform HCG and glucose testing for appropriate patients in accordance with center procedures.
• Assist with post-operative patient phone calls as requested.
• Accompany discharged patients to their designated transportation.
• Confirm patients have an appropriate responsible adult available to accompany them following discharge
• Coordinate with transportation companies and promptly communicate when patients are ready for pickup.
• Maintain clean, organized, and properly stocked clinical and patient care areas.
• Prepare patient bays and promptly remake beds following patient discharge.
• Clean and disinfect equipment in accordance with center policies and infection-control standards.
• Maintain orderly storage of medical equipment and supplies.
• Monitor inventory and ensure adequate medical and clinical supplies are available throughout the day and for the following day's procedures.
• Maintain required clinical logs and perform routine checks, including medication expiration dates, oxygen supplies, cold-fluid changes, and other assigned checks.
• Triage and communicate patient and front-office messages to the appropriate Registered Nurse.
• Assist with center paperwork and documentation as necessary.
• Maintain patient privacy and confidentiality in accordance with HIPAA requirements.
• Perform other duties as assigned by the nursing or administrative team.

Qualifications

• Fluency or professional conversational proficiency in Mandarin Chinese strongly preferred.
• Ability to communicate effectively in English required.
• High school diploma or GED required.
• Medical Assistant Certificate preferred but not required.
• Previous experience in an ambulatory surgery center, or similar clinical environment preferred.
• Familiarity with electronic medical record (EMR) systems preferred.
• Knowledge of medical terminology and general healthcare practices.
• Strong written and verbal communication skills.
• Excellent organizational skills and ability to manage multiple responsibilities in a fast-paced environment.
• Ability to work professionally and collaboratively with physicians, nurses, staff, patients, families, and outside vendors.
• Friendly and compassionate demeanor with excellent customer service and telephone etiquette.
• Self-motivated, dependable, adaptable, and willing to assist wherever needed.
• Ability to maintain patient confidentiality at all times.

Work Environment

This position is based in an ambulatory surgical environment and involves frequent interaction with patients, physicians, nurses, staff, and other healthcare professionals. The environment can be fast-paced and may involve caring for patients experiencing illness, discomfort, stress, or anxiety.

Employees may be exposed to communicable diseases, bodily fluids, hazardous substances, fumes, airborne particles, and cleaning or medical chemicals. Appropriate safety precautions, personal protective equipment, and infection-control procedures must be followed at all times.

Physical Requirements

While performing the duties of this position, the employee is regularly required to stand, walk, use their hands, communicate verbally, and hear. The position may also require sitting, bending, stooping, kneeling, reaching, climbing, or balancing.

The employee must be able to assist with the movement of patients, equipment, and supplies and may occasionally be required to lift or move up to 50 pounds. Patient assistance or heavier lifting must be performed using appropriate equipment and/or team assistance in accordance with center safety procedures.

Specific vision abilities required include close, distance, and peripheral vision and the ability to adjust focus.

What We're Looking For

We are especially interested in candidates who are bilingual in Mandarin and English and enjoy working directly with patients. The right candidate will be reliable, attentive, compassionate, team-oriented, and comfortable taking initiative.

Because our Medical Assistant supports multiple areas of the center, flexibility and a willingness to assist with both clinical and operational needs are essential.