Program Support Specialist

Job Description Summary:
Bridge Refugee Services (BRS) is seeking a qualified individual to fill the role of Program Support Specialist. The Program Support Specialist provides additional administrative capacity to Bridge’s operations. This role involves clerical assistance, facilities management, and donation accountability.

This position reports to the Program Manager.

The regular work schedule is Monday through Friday during standard business hours. Occasional evening, weekend, or off-site field work arise based on organizational needs. Mileage reimbursement is available.

Notable Duties and Responsibilities (note differences between branches):

• Oversee facility management, including ordering office supplies, maintaining equipment, and coordinating upkeep of the premises.
• Support programmatic events, activities, classes, and workshops and provide technical assistance, as needed.
• Manage and track incoming and outgoing in-kind donations for various programs.
• Take in check deposits and liaise with Finance Manager.
• Conduct petty cash and credit card financial reconciliation.
• Prepare files for new clients and input initial information in applicable databases.
• Participate in data analysis and monthly reporting requirements, as needed.
• Assist with monthly interpreter timesheets and invoices.
• Collaborate on completing new staff onboarding paperwork and training.
• Maintain physical and digital office filing needs.
• Provide clerical and general office support as needed, such as answering the phone, managing voicemails, and taking minutes for quarterly consultations.
• Actively participate in event planning, such as Volunteer Appreciation, World Refugee Day, Welcoming Week, and potential holiday events.
• Attend professional development and programmatic trainings as appropriate.
• Perform other related duties as assigned.

Required Skills and Abilities:

• Bachelor’s degree (or equivalent experience) in Social Work, Nonprofit Management, or a related field
• fluency in the English language
• knowledge of office management systems and procedures and database use
• experience in a social or human services environment, or significant cross-cultural experience
• preference for multilingual candidates
• 60 wpm typing level
• strong attention to detail and organization
• excellent communication and problem-solving skills
• proficiency with Microsoft Word, Excel, Google Suite, and data entry software
• ability to work well with a team, work under pressure, meet deadlines, and prioritize tasks
• ability and willingness to work occasional evenings and weekends.
• valid TN driver’s license and transportation

Working Conditions and Physical Demands:

• ability to frequently sit for lengthy periods of time and to lift up to 40 lbs

Supervisory Responsibilities:
None

Supervisor:
Program Manager

Salary:
$40,000/year, paid semi-monthly

Additional Compensation:

• health insurance, dental insurance, and vision insurance
• life insurance
• paid time off
• sick leave
• paid holidays
• mileage reimbursement

How to Apply:
Please send a cover letter, résumé, and three professional references to Megan Revis at mrevis@bridgerefugees.org. BRS will only invite pre-selected candidates for an interview.