HR Operations & Special Projects

Summary

This is a full time position located in Chicago, IL

Marketstaff is a Human Resource company working in a partnership with BRIDGE Housing, headquartered in San Francisco, California. We have a range of clients who outsource all aspects of Human Resource functions. Our clients range from non-profit organizations, elite surgical and aesthetic medical practices, dental offices, MRI clinics. We provide concierge HR and payroll services to our clients and their employees.

The HR Operations & Special Projects Lead is a hands-on, execution-focused role supporting two senior principals who work closely with executive leadership. This position serves as a central coordinator and follow-through owner—ensuring priorities are tracked, communications are managed, and work moves forward efficiently.

In addition to core HR coordination responsibilities (onboarding, offboarding, benefits administration, HRIS support, and compliance), this role plays a key part in special projects and operational execution. The ideal candidate is highly organized, detail-driven, self-directed, and comfortable operating with limited direction in a fast-paced environment.

This is not an entry-level HR role and not an executive assistant position. It is a doer role requiring initiative, responsiveness, and accountability for outcomes.

Key Responsibilities

• Leadership & Special Projects Support
• Act as a primary coordination partner to two senior principals, helping manage priorities, workflows, and follow-up
• Serve as a gatekeeper for communications, assisting with high-volume email and ensuring urgent or high-impact items are addressed
• Attend meetings, capture clear notes, decisions, action items, owners, and deadlines
• Maintain task trackers and project lists; proactively follow up to ensure execution and completion
• Drive special projects independently from start to finish, identifying next steps without needing detailed instruction
• Coordinate across teams to keep work aligned, on track, and moving forward
• Anticipate issues, flag risks early, and propose solutions
• Maintain organized documentation, trackers, and files related to projects and decisions
  
  

HR Operations & Administration

• Administer and support HR programs including onboarding, offboarding, benefits administration, HRIS updates, employee files, and compliance tracking
• Onboarding : Manage end-to-end onboarding processes including offer documentation, background checks, new hire paperwork, HRIS setup, orientation coordination, and 30/60/90-day check-ins
• Offboarding : Coordinate resignation and termination processes, required documentation, exit packets, and system updates
• Benefits : Support benefits administration including enrollments, changes, renewals, and open enrollment support; respond to employee benefit questions
• Maintain accurate and compliant employee records, including personnel files, onboarding documents, and HRIS data; assist with audits, legal requests, and reporting as needed
• Serve as a primary point of contact for the HR inbox and helpdesk, responding promptly to employee inquiries
• Compile and maintain documentation for compliance, reporting, and annual HR requirements
• Support HR projects and initiatives as needed, including recruitment coordination, job postings, offer support, and reference checks
  
  

Required Experience & Qualifications

• 2 years of experience in HR coordination, HR operations, or a similar execution-focused role
• Strong understanding of HR processes including onboarding, offboarding, benefits, and employee records
• High level of professionalism, discretion, and judgment to communicate appropriately with executives, senior leaders, physicians, and CEO’s
• Exceptional organizational skills and attention to detail—this role does not work without them
• Proven ability to manage multiple priorities with minimal oversight
• Strong written and verbal communication skills
• Self-starter with a bias toward action and follow-through
• Comfortable working in a fast-paced environment with limited direction and evolving priorities
• Proficiency with Microsoft Office and HR systems; ADP experience a plus
• Bachelor’s degree preferred (or equivalent experience)
  
  

Working Style & Expectations

• This role requires high responsiveness and follow-through
• Extended hours may be required during peak periods (open enrollment, audits, major projects)
• Success depends on ownership, initiative, and the ability to execute without hand-holding
  
  

Working Conditions

• In-office
• Standard workweek with flexibility based on workload demands
  
  

Physical requirements

• Ability to remain in a stationary (standing and/or seated) position more than half the time
• Ability to operate machinery and/or equipment that requires the constant use of hands/fingers/wrists more than half the time
• Ability to spend more than half the time viewing computer monitors
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance