What are the responsibilities and job description for the Card Program Manager position at Bridge Credit Union?
Here at Bridge Credit Union, we strive to serve our communities with excellence at every opportunity by expanding our borders and creating new and improved ways to serve. Without our dedicated staff, we would not be able to reach our goal of great service! If you are looking to expand your knowledge, develop in your career and grow within a rapidly growing company, this opportunity may be for you!
Job responsibilities:
-Manages and supports the daily operations of the Card Services department and provides technical support for card products.
-Responsible for ensuring accurate transaction processing, fraud monitoring, dispute resolution and compliance with regulations.
-Completes daily card operations and ATM management
-Reconciles daily card transactions, manages settlements, and handles general ledger postings
-Investigates fraudulent activity, chargebacks and resolve member transaction disputes
Schedule:
Monday - Friday 9 a.m. - 5 p.m..
Required knowledge/experience:
Strong knowledge of card processing, disputes, fraud prevention, and Regulation E.
Understanding of Credit Union policies
Experience in card operations, payments, or financial services
Experience with Velera (formerly PSCU/Co-op Solutions) or similar card processor preferred.